Customer Service Representative

We are seeking a Customer Service Representative to join our team! You will be responsible for supporting day-to-day activities of the field service technicians as well as providing quality service and solutions to our clients.

Responsibilities include:

Schedule and coordinate service calls to available Field Service Technicians and/or route calls to the appropriate personnel

Maintain on-going communications with current clients in an appropriate and timely manner

Maintain data integrity in our E-Automate service system by completing work within the proper time-frame

Follow-up with the customer on service calls when complete by providing prompt guidance

Responsible for communication on all open and pending service calls to customer

Process defective parts repair claims when necessary

Responsible for supplies replenishment orders for our print management contracts

Verify and maintain customer contact and database information

Invoicing of Print Management Agreements & Service Agreements Responsible for handling light shipping of parts and supplies utilizing the UPS system

Experience with E-Automate, OMD, ACT and Microsoft Office software is a plus

Qualifications:

Ability to work independently and effectively within a team-oriented environment.

Excellent communication skills (verbal and written), email and on the phone.

Must possess a great attitude, have excellent organizational skills and time/task management skills to prioritize & make decisions

Must confidently provide work direction to field personnel and improve performance outcomes

Two to 3 years + related experience and/or training in customer service, billing or equivalent combination of education and experhfo
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