Customer Support Specialist (Bilingual English/Spanish
Listed on 2026-08-07
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Spanish Customer Service, HelpDesk/Support
Position Overview
Now Hiring:
Customer Support Specialist (Bilingual English/Spanish)
Full-Time | Day Shift (8:00 AM–5:00 PM)
Location: Romeoville, IL
Compensation: $19.00–$22.00 per hour
Join a Company That Values Exceptional Customer Service
Rubber Inc. has proudly served the automotive, commercial, and industrial industries since 1939. As a leading distributor with multiple locations across the Midwest and Southeast, we’re committed to providing quality products, dependable service, and lasting customer relationships.
We’re looking for a fully bilingual Customer Support Specialist (English/Spanish) who is passionate about helping customers, solving problems, and delivering outstanding service in a fast-paced environment.
What You’ll Do
- Provide professional customer support in both English and Spanish via phone, email, and other communication channels.
- Process customer orders accurately and efficiently.
- Answer questions regarding products, pricing, order status, and services.
- Resolve customer concerns with professionalism and a solutions-focused approach.
- Maintain accurate customer records using CRM software.
- Coordinate with internal teams to ensure timely order fulfillment.
- Build strong customer relationships through exceptional service.
- Manage multiple tasks while maintaining accuracy and attention to detail.
- Follow company policies and customer service standards.
What We’re Looking For
- Fluent in both English and Spanish (required).
- Minimum of 3 years of customer service, customer support, or related experience
. - Experience with CRM platforms such as Hub Spot or similar systems is preferred.
- Comfortable handling a high volume of inbound customer calls.
- Excellent verbal and written communication skills in both English and Spanish.
- Strong organizational, multitasking, and problem-solving skills.
- Detail-oriented with solid computer proficiency and a customer-first attitude.
Why Join Rubber Inc.?
- Competitive hourly pay ($19.00–$22.00/hour)
- Comprehensive benefits package
- Career growth and advancement opportunities
- Supportive, collaborative team environment
- Stable company with over 85 years of industry success
USD $19.00 - USD $22.00 /Hr.
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