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Hybrid Customer Experience Coordinator: Escalations
Job in
Romeoville, Will County, Illinois, 60446, USA
Listed on 2026-09-02
Listing for:
OnTrac
Full Time
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
OnTrac is seeking a Customer Experience Coordinator to join our frontline operations team. This role supports audits, data entry, and real-time escalation for shippers via phone and email, ensuring accurate reporting and timely responses in a fast-paced environment.
The successful candidate will have 1–3 years in customer operations or logistics, a high school diploma, and proficiency with Excel and Outlook.
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