Liquibox Field Service Engineer

Liquibox Field Service Engineer

This role is part of the North American Support Team for Liqui-Box's advanced liquid packaging business. The Field Service Engineer works cross-functionally with Sales, Field Support, Product Support, Spare Parts Customer Service, and Engineering to support customers in the field. The Field Service Engineer is responsible for proactively troubleshooting and resolving issues with liquid packaging equipment, including installation, commissioning, configuration, rebuilding, preventive maintenance, and training.

The role also ensures accurate service documentation and supports ongoing equipment performance and customer satisfaction.

Job Description

• Travel to customer sites in US, Canada, and Caribbean islands to install, repair, or perform preventive maintenance on liquid packaging equipment.
• Provide remote support to customers and peers troubleshooting packaging equipment problems.
• Read and interpret mechanical assembly drawings, bills of materials, electrical schematics, and P&IDs.
• Create, review, and update service procedures.
• Prepare detailed and accurate service call reports to ensure a complete history of service activity at customer locations.

Qualifications

• Bachelor's degree or equivalent experience
• 5–7 years of field service experience, ideally in national or international environments
• Experience with aseptic and/or pasteurized packaging equipment and processes
• Working knowledge of Microsoft Office (Word, Excel) and PLC-related software (Rockwell, Omron)

Core Competencies

• Strong communication skills (verbal and written), with the ability to actively listen and engage effectively with diverse stakeholders
• Solid business acumen with the ability to navigate complex situations and drive practical solutions
• Effective collaboration and interpersonal skills, with the ability to work across teams and customer environments
• Problem-solving mindset with curiosity and creativity, particularly in troubleshooting technical issues
• Accountability, integrity, and sound judgment in high-pressure or field-based environments
• Ability to coach, influence, and support others through change and continuous improvement

Technical & Role Requirements

• Experience supporting and troubleshooting complex electro-mechanical food packaging equipment
• Knowledge of PLC systems (e.g., Allen Bradley, Omron) and ability to read engineering drawings, schematics, and wiring diagrams
• Willingness to travel frequently (up to 70%, including international travel) and work flexible hours as needed
• Bilingual (English/Spanish) preferred

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.