IT Support Technician

We are seeking an IT Support Technician to provide technical support and assistance to end users in a fast-paced business environment. This role will serve as a primary point of contact for technology-related issues, helping users troubleshoot hardware, software, printing, and network connectivity concerns while delivering excellent customer service.

Responsibilities Serve as the first point of contact for technical support requests via phone, email, chat, and ticketing systems

Troubleshoot and resolve hardware, software, printer, and network connectivity issues

Install, configure, and maintain desktops, laptops, software applications, and peripheral devices

Set up and support workstations, conference rooms, audiovisual equipment, and other IT hardware

Escalate complex technical issues when necessary and follow through to resolution

Maintain accurate documentation of support activities and solutions

Assist with IT projects, system upgrades, and technology deployments

Provide remote and onsite technical support to end users

Deliver exceptional customer service while managing multiple priorities

Qualifications

High School Diploma or GED required1–2 years of help desk, desktop support, or technical support experience

Experience supporting Windows operating systems and Microsoft Office applications

Familiarity with Active Directory, remote support tools, and help desk ticketing systems

Basic understanding of networking and server environments

WordPress experience is a plus Strong troubleshooting and problem-solving abilities

Excellent written and verbal communication skills

Ability to work effectively in a fast-paced environment

Preferred Skills Windows Desktop Support Active Directory User Administration Microsoft Office Suite Remote Support Tools Hardware and Software Installation Network Troubleshooting Customer Service and End User Support Benefits Competitive  hourly compensation

Comprehensive benefits package

Paid time off and holidays

Career growth and professional development opportunities

Collaborative team environment

If you enjoy solving technical challenges and helping others succeed through technology, we encourage you to apply.
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