IT Support Technician
Job in
Romeoville, Will County, Illinois, 60446, USA
Listed on 2026-06-19
Listing for:
Forge Strategies
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
We are seeking an IT Support Technician to provide technical support and assistance to end users in a fast-paced business environment. This role will serve as a primary point of contact for technology-related issues, helping users troubleshoot hardware, software, printing, and network connectivity concerns while delivering excellent customer service.
Responsibilities- Serve as the first point of contact for technical support requests via phone, email, chat, and ticketing systems
- Troubleshoot and resolve hardware, software, printer, and network connectivity issues
- Install, configure, and maintain desktops, laptops, software applications, and peripheral devices
- Set up and support workstations, conference rooms, audiovisual equipment, and other IT hardware
- Escalate complex technical issues when necessary and follow through to resolution
- Maintain accurate documentation of support activities and solutions
- Assist with IT projects, system upgrades, and technology deployments
- Provide remote and onsite technical support to end users
- Deliver exceptional customer service while managing multiple priorities
- High School Diploma or GED required
- 1–2 years of help desk, desktop support, or technical support experience
- Experience supporting Windows operating systems and Microsoft Office applications
- Familiarity with Active Directory, remote support tools, and help desk ticketing systems
- Basic understanding of networking and server environments
- Word Press experience is a plus
- Strong troubleshooting and problem‑solving abilities
- Excellent written and verbal communication skills
- Ability to work effectively in a fast-paced environment
- Windows Desktop Support
- Active Directory User Administration
- Microsoft Office Suite
- Remote Support Tools
- Hardware and Software Installation
- Network Troubleshooting
- Customer Service and End User Support
- Competitive hourly compensation
- Comprehensive benefits package
- Paid time off and holidays
- Career growth and professional development opportunities
- Collaborative team environment
If you enjoy solving technical challenges and helping others succeed through technology, we encourage you to apply.
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