Customer Service Manager; Route & Account Management - Romeoville, IL

Salary and Compensation

$55,000 - $65,000 per year. Additional compensation includes a yearly bonus opportunity and Company Car.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry‑leading technology to help companies create a better workplace and connect their employees. Our solutions include markets, office coffee and snacks, unattended retail, and culinary.

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure compliance with local and national account standards; review corporate compliance reporting
• Ensure action plans are developed and implemented to improve SSS/control V‑9 (food waste, o/s, etc)
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owner’s Business Plan)
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities, encourage repeat sales (Best Practices), and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform the job functions of the Route Driver position when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment

• A bachelor’s degree is preferred; a two‑year college degree or an equivalent combination of education and experience is acceptable
• Three years of driving experience required
• Valid non‑CDL class C driver’s license (unless otherwise specified by state) and good driving record
• Preferred 1‑2 years of experience in a customer service position, or a minimum of one year of related experience
• Route management, retail, and merchandising experience is preferred
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
• Food & beverage experience
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world‑class service to clients and customers
• Must be able to lift 50 lbs. consistently

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, see details at

Canteen maintains a drug‑free workplace.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation.

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. The Company reserves the right to modify or change essential functions of the job based on business necessity. We consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.