Regional Director, Final Mile

• Pay or shift range: $140,000 USD to $180,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Build Your Career with Ashley Furniture
- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

Summary

Ashley Furniture is seeking a Regional Director of Final Mile to lead Home Delivery performance across a multi-site network of approximately 5-10 locations. This leader will be responsible for overall transportation and final mile delivery execution, including safety, service, cost, customer satisfaction, transportation capacity, and operational performance.

The Regional Director will provide strategic and operational leadership for both company-operated and third-party transportation teams while partnering closely with local site leadership, customer care, supply chain, finance, human resources, and senior leadership teams.

This role requires a highly visible leader who can drive consistent execution, develop high-performing teams, improve operating results, and deliver a best-in-class customer experience.

Available Locations:
Romeoville, IL, St.Louis, Mo, Warren, MI

Responsibilities

Transportation & Regional Operations Leadership

• Lead transportation and home delivery operations across multiple locations within an assigned region.
• Drive performance across key metrics including on-time delivery, customer satisfaction, safety, transportation cost, delivery productivity, claims, and service quality.
• Ensure consistent operational standards, policies, and best practices are executed throughout the region.
• Partner with site leadership to optimize route planning, scheduling, dispatch operations, fleet readiness, and delivery execution.
• Identify operational risks and proactively address service disruptions, capacity constraints, and performance gaps.
• Ensure compliance with DOT regulations, safety requirements, and company policies.

Leadership & Team Development

• Lead and develop transportation and delivery leaders across the region.
• Build accountability through performance management, leadership routines, and operational reviews.
• Partner with Human Resources to support recruiting, onboarding, development, succession planning, and retention strategies.
• Foster a culture focused on safety, customer service, operational excellence, and continuous improvement.
• Coach leaders to improve team performance, engagement, and overall operational effectiveness.

Third-Party Carrier Management

• Manage transportation providers and delivery partners to ensure service, capacity, quality, and cost expectations are achieved.
• Establish performance expectations through scorecards, business reviews, audits, and corrective action plans.
• Partner with Procurement, Finance, and Operations teams regarding carrier selection, contract management, and performance improvement initiatives.
• Resolve escalated service, billing, compliance, and customer-related issues involving transportation partners.
• Identify opportunities to…