Architect - B2B Business Development Lead

Overview

The Business Development Lead is the architect of the company’s commercial growth system. The BD Lead owns the infrastructure that makes the entire commercial organization more effective: the pipeline process, the lead generation engine, CRM discipline, the service contract growth program, and the marketing-to-sales handoff. Working closely with the Marketing Manager and directly leading a business development team, the BD Lead ensures that Account Managers across all branches are consistently supplied with qualified opportunities and that the existing book of business is protected and grown.

Pipeline and Lead Generation

• Oversee outbound prospecting activity across all branch territories; ensure appointment quality and Account Manager follow-through
• Oversee warm follow-up, inbound handling, and quote support activity; monitor open pipeline for stalls
• Maintain a 3× pipeline coverage ratio against quarterly revenue targets across the combined territory
• Coordinate with the Sales Manager to align BD-generated leads with Account Manager capacity and territory coverage
• Conduct weekly pipeline reviews covering all active opportunities, handoff status, and next actions

Service Contract and Retention Growth

• Drive service contract revenue growth of 10–15% year-over-year through Inside Sales / Customer Service Representative (CSR) programs
• Develop and maintain service agreement packages with branch service operations teams
• Convert uncontracted equipment customers across the installed base into service contract relationships
• Protect renewal rates above 90% through proactive contact cadences managed by Inside Sales / CSR
• Work with branch service managers to identify equipment nearing end-of-life as both a service and equipment sales opportunity

Marketing Collaboration

• Meet with the Marketing Manager weekly to align campaigns with active pipeline priorities and branch-level opportunities
• Provide win/loss data, customer feedback, and field intelligence to improve content and campaign development
• Ensure all campaign-generated leads enter CRM and are actioned within agreed service level timelines
• Co-develop vertical market campaigns targeting high-priority industries across the branch geography

Team Leadership and Reporting

• Lead Telemarketers and Inside Sales / CSR through daily standups, weekly reviews, monthly coaching, and performance evaluations
• Set, track, and report KPIs for each BD team member
• Present pipeline, performance, and growth metrics to senior leadership quarterly
• Assist with recruiting, onboarding, and developing BD team members as the organization scales

Tasks

• Design and own the commercial pipeline process from prospect identification through Account Manager handoff
• Lead, manage, coordinate, train, and mentor Telemarketers and Inside Sales / CSRs
• Partner with the Marketing Manager on campaigns, content alignment, and lead generation programs
• Coordinate with the Sales Manager and Area Managers to ensure seamless handoff of qualified opportunities to Account Managers
• Build and maintain CRM pipeline discipline: staging, next actions, stall protocols, and reporting
• Drive service contract growth strategy in partnership with Inside Sales / CSR, branch service teams, and Area Managers
• Report pipeline health, market intelligence, and team performance to leadership on a regular cadence
• Establish processes, playbooks, and KPI frameworks needed to match growth
• Know, understand, and actively use company software and systems
• Attend cross-functional meetings; provide pipeline updates and commercial insights as required

• 3+ years of B2B industrial or commercial experience in a sales, sales leadership, or commercial operations role, including direct experience with outbound telemarketing, inside sales, or business development functions
• Demonstrated experience leading or managing a pipeline generation function: inside sales team, telemarketing operation, or demand generation program
• Proven ability to design and implement sales processes, CRM workflows, and lead-handoff protocols — not just use them
• Experience partnering with a field sales team; understands how to enable and support sellers
• Strong…