Field Service Representative

Ener Sys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, Ener Sys is the power/full solution for stored DC power products.

The Field Service Technician will be required to perform both in-shop and field service work. Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties. This role is based in the Peoria, IL area and supports our regional operations.

• Travel to customer sites to install, repair, and perform preventative maintenance to customer's equipment including flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables).
• Interact with all levels of people, both inside and outside the company.
• Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.
• Perform Preventative Maintenance inspections of customers' batteries, chargers, battery handling equipment, and battery changing/charging area and record data.
• Replace defective parts, reassemble battery, and fuse lead parts with gas torch.
• Determine specific gravity of solution.
• Water, wash, clean, and neutralize customers' batteries at customers' location.
• Install equipment at customer's facility to ensure full functionality according to specifications.
• Provide on-site technical assistance to help troubleshoot and repair equipment.
• Maintain records of performance reports.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer's operation.
• Occasionally report to local Ener Sys Service Center for mandatory training, inventory, parts pick up/drop off, etc.
• Other duties may be assigned.

• A high school diploma or equivalent; or industry-related experience and/or training; or an equivalent combination of education and experience.
• Basic knowledge of Microsoft Office and the Internet.
• Basic mechanical aptitude.
• Previous customer service experience in-field support.
• Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English.
• Able to perform basic math and solve simple equations.
• Must be able to work flexible hours and respond to after-hour service calls when required.

• Certificate/Diploma in Mechanical/Electronics/Electrical or related if the application for location
• A basic electrical understanding
• The use of test equipment and reading schematics
• Hands‑on job experience
• Experience should be substantively in the Electrical related field where applicable

• Must have a valid driver's license and a safe driving record with minimal traffic violations.
• Able and willing to travel to customer sites.
  • This position is remote. Traveling to customer sites daily.
• Able and willing to do overnight travel.
  • Maximum of 5 days per month of overnight travel.
  • During the 6-8 week training period, you will have frequent overnight travel.
• Must be at least 18 years of age to drive a company vehicle (Nonregulated/CDL 21 years of age)
• Able and willing to operate a forklift.

• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift.
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s…