Managed Account Administrator

Responsibilities

• Manage and expand relationships with customers
• Develop and maintain a strong business relationship with senior levels of management inside the customer's organization
• Serve as the customer's primary communication link and Single Point of Contact (SPOC) for all intents and purposes
• Coordinate the activities of, and provide direction to, other departments
• Anticipate/identify and resolve problems; design and implement corrective measures
• Interpret requirements in customer SOPs; develop and maintain Desk Level Procedures (DLPs) for each customer
• Develop and implement customer satisfaction measures; assess company performance
• Prepare and present Customer Business Reviews (CBRs) with focus on company service performance
• Recommend and oversee investigation into root cause of service failures, along with the development of corrective actions
• Produce ad hoc reports as needed and requested from all levels of management
• Coordinate claims and protests on customer's behalf
• Coordinate duty refunds on customer's behalf
• Coordinate duty tenders on customer's behalf
• Provide subject matter expertise and mentoring to the organization
• Provide global account management as required
• Ensure the retention and profitability of managed accounts
• Oversee the implementation of new services as PMO
• Back up to other account administrators as needed
• Training for internal as needed
• Maintain industry knowledge; deliver counsel and advice on important trade matters
• Grow business (revenue) through service expansion
• Performs other duties as assigned

• Bachelor's degree/equivalent experience preferred.
• Two (2) years of brokerage or transportation industry, customs border protection and other federal agency laws, regulations, and procedures governing the customs brokerage industry which must include one (1) year assisting in account management or one (1) year of customer service/engagement experience with direct customer contact required.
• CCS and Broker License preferred.
• Required:
  
  MS Office, Outlook, Office equipment.
• Interact with customers, internal staff/departments and management of all levels.
• Excellent communication skills, verbal and written.
• Organizational skills. Inter‑personal skills.
• Problem solving skills.
• Must be able to handle high volume and time‑sensitive work.
• Ability to work independently with minimum supervision.
• Detail oriented, collaborative and drives for results.
• Moderate travel required.

This role is open to candidates in the DTW, MI area and requires applicants to be currently located within close proximity to the office location, as the role is on‑site (within 50‑mile radius).

4,518.58 – 7,229.73 USD Monthly

Monday‑Friday 8:00 AM – 4:30 PM EST; on‑site within 50‑mile radius of DTW, MI.

Health, vision, and dental insurance; retirement; tuition reimbursement; potential additional pay, premiums, or bonus.

Fed Ex Logistics is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

Fed Ex Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).

Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.