PM Order Writer

PM Order Writer (1475)# PM Order Writer (1475)
Romulus, MI 48174## Overview Salary Range $40,000.00 - $40,000.00 Salary/year

Level

Entry## Description Rite Rug must hit schedules on time; the proper materials and job information must accompany each work order. The Order Writer shall consistently ensure the following functions are performed.
** Scheduling:
*** Check that materials for upcoming jobs have been ordered properly, are scheduled to arrive on time, and, finally, have arrived at the local warehouse in time for installation
* Expedite materials when necessary/possible, working with Purchasing, Branch Manager, and local suppliers
* Work closely with Property Managers or Maintenance supervisors with regard to schedule adjustments/changes
* Advise Field Supervisor and Production Manager of schedule changes
* Schedule jobs based on customer-established systems
** Writing:
*** Based on customer-specific processes, key and order materials in a timely manner
* Print work orders and attach appropriate diagrams, maps, etc.
* Establish with Sales all pricing, selections programs, billable services charges, etc.
* Work closely with Sales regarding specific needs and instructions;
** add notes to work orders
** and clarify with Production Manager as needed
* Maintain filing system for job files, floor plans, etc.
* Reconcile with Production Manager and Sales extra materials and labor charges
* Monitor margin levels and report/discuss low-margin CGs with Sales and Regional Office Manager
** Customer Service:
*** Work closely with Property Managers to schedule, expedite, and follow up on customer service
* Check-in with Field Supervisor and Production Manager to confirm progress and completion of inspections, finish work, and/or installations;
* Especially monitor complicated jobs and hot/repeat issues;
* Escalate dire service situations to Production Manager
* Answering calls/ directing to the appropriate person(s)
The Order Writer is the critical hub for information and action in Rite Rug operations. Resolving problems and expediting issues are this person's prime objectives.
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