PM Order Writer

Rite Rug must hit schedules on time; the proper materials and job information must accompany each work order. The Order Writer shall consistently ensure the following functions are performed.

Scheduling:

Check that materials for upcoming jobs have been ordered properly, are scheduled to arrive on time, and, finally, have arrived at the local warehouse in time for installation

Expedite materials when necessary/possible, working with Purchasing, Branch Manager, and local suppliers

Work closely with Property Managers or Maintenance supervisors with regard to schedule adjustments/changes

Advise Field Supervisor and Production Manager of schedule changes

Schedule jobs based on customer-established systems

Writing:

Based on customer-specific processes, key and order materials in a timely manner

Print work orders and attach appropriate diagrams, maps, etc.

Establish with Sales all pricing, selections programs, billable services charges, etc.

Work closely with Sales regarding specific needs and instructions; add notes to work orders and clarify with Production Manager as needed

Maintain filing system for job files, floor plans, etc.

Reconcile with Production Manager and Sales extra materials and labor charges

Monitor margin levels and report/discuss low-margin CGs with Sales and Regional Office Manager Customer Service:

Work closely with Property Managers to schedule, expedite, and follow up on customer service

Check-in with Field Supervisor and Production Manager to confirm progress and completion of inspections, finish work, and/or installations;

Especially monitor complicated jobs and hot/repeat issues;

Escalate dire service situations to Production Manager Answering calls/ directing to the appropriate person(s)
The Order Writer is the critical hub for information and action in Rite Rug operations. Resolving problems and expediting issues are this person's prime objectives.
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