Sr Regulatory Advisor

Responsibilities

• Provide in‑depth, high‑level training for internal and external customers.
• Oversee the handling of government notices by team members, ensuring timely and accurate handling.
• Review, assist with, or assign research projects completed by the department.
• Create reports and action plans based on departmental trend analysis and system data; flex system creation, updates, reporting, and analysis.
• Handle Liquidated Damages on behalf of the company and customers as needed.
• Provide impeccable customer service and act as a subject‑matter expert to guide, educate, and answer questions for internal and external customers.
• Solicit and maintain all customs compliance documentation with customers.
• Handle confidential or sensitive information and projects.
• Work closely with internal staff, departments, executive‑level management, customers, and government agencies to deliver high‑level service.
• Ensure all government and organizational policies are followed.
• Participate in customer, departmental, and company meetings.
• Train team members as needed.
• Confirm receipt of government inquiries and ensure matters are resolved in a timely manner.
• Handle miscellaneous clerical functions for the Regulatory department.
• Manage complex regulatory functions including CF28s, CF29s, seizure notices, redelivery notices, FDA registrations, etc.
• Review quality referral disputes for accuracy as an impartial mediator.
• Monitor and update miscellaneous regulatory‑owned reporting.
• Maintain brokerage system updates resulting from government changes.
• Review company procedures for accuracy and ensure compliance.
• Create company notices for internal and external customers.
• Research discrepancies found in regulatory matters.
• Research trends from QA disputes and suggest internal training needs.
• Conduct reviews of customs documents.
• Provide internal guidance by vetting research and formatting communications and training material; work directly with the Legal department for approval of internal publications.
• Provide support to management and operations during CBP/PGA compliance reviews.
• Research and collaborate in drafting company RIGHT documents.
• Perform other duties as assigned.

• Bachelor's degree or equivalent experience, preferably in a business field.
• Four years of brokerage work experience required.
• Regulatory experience preferred.
• Brokers License required.
• QDM Apprentice required.
• Thorough knowledge of customs regulations, harmonized tariff schedule, and federal agency laws and procedures (especially post‑entry processes).
• Demonstrated organizational skills to prioritize and manage multiple assignments in a time‑sensitive environment.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills and detail orientation.
• Ability to handle high volume, time‑sensitive work.
• Ability to work independently with minimum supervision.

Fed Ex Logistics is an Equal Opportunity Employer, including veterans and individuals with disabilities.

California Fair Chance:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

4,291.67 – 8,360.33 USD Monthly.