Customer Service Representative

Job Title:

Customer Service Representative I

Location:

Romulus, Michigan, United States

Workplace Type:
Onsite

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research‑driven insights and innovations, and products and expertise they can depend on. As a family‑owned company, our commitments to our people, products, customers, and corporate values are all part of our recipe for success.

A Customer Success Representative 1 is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. The Customer Success Representative’s primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required.

Works closely with cross‑functional teams to ensure best‑in‑class customer experience.

• Monday‑Friday 8 AM‑4:30 PM, with willingness to flex work hours based upon customer need, regional location, or leader’s direction
• Work Eligibility & Travel Requirements:
  On‑site 5 days per week at the Romulus Distribution Center.
• Relocation Assistance:
  None

• Enter and maintain customer orders while ensuring accuracy
• Effectively manage inbound customer service phone and web inquiries
• Manage daily operational and administrative tasks, including driver check‑in, invoice scanning, PO packet scanning, sorting mail, and providing UPS labels for shipments
• Collaborate with Dawn Market Sales team members to build relationships/rapport with customers
• Notify customers promptly about any shortages or supply delays that may impact service, or elevate to a CSR II for alternative options
• Provide entry‑level support on Digital platform inquiries via web or phone calls, and provide prompt assistance or elevate to CSR II
• Escalate customer concerns, including credit requests due to pricing, fees, damage, and quality, to CSR II or Manager
• Initiate credits by identifying invoices with discrepancies and managing local accounts payable transactions
• Review daily reports from SAP to track order processing activities. Discrepancies and errors must be promptly addressed to ensure order accuracy
• All other duties and responsibilities as assigned by Customer Success management

• High school diploma/GED
• 2+ Years of Customer Service Experience. Relevant experience in a Supply Chain/Distribution support‑related role can also be considered
• Attention to Detail
• Strong Organizational Skills
• Detail‑oriented with the ability to multitask and work independently
• Excellent verbal and written communication skills

• Bilingual – Fluency in Spanish Highly Preferred
• SAP Experience

• Ability to work in a Professional office environment, 5 days per week
• Team Member must regularly lift and/or move up to 25 pounds
• Team member must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers

• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family‑owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

The base salary range for this position is $42,870 – $64,300 with bonus eligibility

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/ expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law. If you need accommodation for any part of the employment process because of a disability, please send an email to

Requisition