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Japanese Bilingual Customer Service/Operations
Job in
Romulus, Wayne County, Michigan, 48174, USA
Listed on 2026-06-17
Listing for:
QUICK USA
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
- Provide customer service support, primarily in Japanese.
- Perform moving-related tasks, including packing, unpacking, loading, and unloading.
- Operate, drive, and maintain company vehicles in compliance with DOT regulations and FMCSA guidelines.
- Assist with office duties, including import/export and relocation-related tasks.
- Prepare moving estimates and conduct sales activities targeting Japan-based corporate clients.
- Attend moving jobs at customer sites and communicate with clients for planning and execution.
- Ensure compliance with company policies and procedures, adapting to changes as directed by management.
- Standard hours:
Monday to Friday, 8:00 am to 5:00 pm. - Two 15-minute breaks and a one-hour unpaid lunch break per day.
- Annual salary:
Based on experience, paid semi-monthly on the 15th and last day of the month. - Eligible for health, dental, life insurance, disability benefits, and 401(k) plan (after one year of service).
- Vacation, paid sick time, and holidays accrued as per company policy.
- Introductory period: 60 days, during which holiday pay is not applicable.
- Bonuses typically issued in December and, if applicable, during summer.
- Valid driver’s license required.
- Japanese language skills (daily conversation level) preferred.
- Strong customer service orientation, with a focus on interpersonal and organizational skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to changing job duties.
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