Birthday Party Team Member - Romulus Athletic Center

BIRTHDAY PARTY TEAM MEMBER – Romulus Athletic Center ROM SFM, LLC

LOCATION: Romulus, MI

DEPARTMENT: EVENTS

REPORTS TO: OPERATIONS MANAGER

STATUS: PART-TIME (NON-EXEMPT)

Romulus Athletic Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Romulus, MI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Romulus Athletic Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The Birthday Party Host is responsible for creating a fun and enjoyable Birthday Party and providing an excellent customer experience at the venue.

• Greet and welcome all participants, parents, and/or community members
• Ensure participants/visitors are present for a specific permitted event
• Direct or assist to decorate space for hosting the birthday party
• Organize and facilitate games and/or activities
• Ensure packages and items purchased are received
• Operate arcade, e-sports and other venue specific devices
• Oversee the use of entertainment equipment
• Assist with event set-up and breakdown as needed
• Maintain a safe and clean work environment
• Provide courteous and friendly first-in-class service to all guests
• Be knowledgeable about the facility (practices, events, meeting dates/times)
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned
• All additional duties assigned by management

• Flexible work schedule (e.g., nights, weekends, holidays, and long hours)
• Must be a team player
• Must have excellent verbal and written communication skills
• Ability to maintain focus in a high volume, fast paced environment
• Must have excellent guest service skills
• Ability to multi-task, prioritize and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Commitment to the safety and well-being of others
• Proficient in the use of computers and associated hardware
• Be self-motivated but still be able to follow directions from others
• Be well organized and able to multi-task
• Complete assigned tasks in a timely manner
• Customer service and cash handling experience preferred

• Working environment is fast paced
• May be required to sit or stand for extended periods of time and squat, stoop, or bend
• Must be able to lift and/or move up to 40 pounds
• Will be required to operate a computer, POS system and kiosk
• The facility has intermittent noise