Lounge Club Attendant

Lounge Club Attendant

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

The Lounge Attendant is responsible for providing exceptional customer service to airline lounge guests by ensuring the lounge remains clean, organized, comfortable, and fully stocked. This role creates a welcoming environment for travelers by assisting with guest needs, maintaining food and beverage stations, monitoring lounge amenities, and ensuring compliance with health, safety, and airline service standards.

Greet guests in a professional, friendly, and courteous manner

Verify guest access credentials when required

Maintain a clean, organized, and welcoming lounge environment throughout each shift

Monitor and replenish food, beverages, snacks, coffee stations, and supplies

Remove used dishes, glassware, and trash from guest seating areas promptly

Clean tables, countertops, buffet stations, beverage machines, and other high-touch surfaces

Restock paper products, utensils, condiments, and lounge amenities

Monitor lounge capacity and report overcrowding or operational concerns to management

Respond promptly to guest requests and resolve service issues professionally

Assist guests with general airport or airline information when appropriate

Coordinate with catering and kitchen staff to ensure food displays remain fresh and presentable

Conduct routine inspections of lounge facilities, including restrooms, seating areas, and business centers

Report maintenance, safety, or equipment issues immediately

Follow all food safety, sanitation, and health regulations

Maintain compliance with airport security procedures and airline service standards

Support special events, VIP guests, and airline service initiatives as assigned

Perform other duties as assigned by management

Perform other duties as requested

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.

As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Must be 18 years of age or older

HS Diploma or GED

Some experience in hospitality, customer service, food service, hotels, restaurants, or airport operations

Basic computer proficiency and ability to learn airline reservation and departure control systems

Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required

Excellent verbal and written communication skills

Strong customer service orientation with a positive attitude

Ability to work independently and as part of a team

Professional appearance and demeanor

Ability to multitask in a fast-paced environment

Must successfully complete all required airport background checks and security requirements

Treat all information as confidential

Outstanding customer service and hospitality skills

Strong organizational and time management abilities

Attention to cleanliness and detail

Ability to remain calm under pressure

Problem-solving and conflict resolution skills

Dependable, punctual, and flexible with scheduling

Ability to communicate effectively with guests and coworkers from diverse backgrounds

Stand and walk for extended periods (up to 8–10 hours)

Frequently bend, stoop, kneel, and reach

Lift, carry, push, and pull up to 30 pounds

Push service carts and supply carts throughout the lounge

Perform repetitive cleaning and stocking tasks

Work in a climate-controlled indoor environment with moderate noise levels

Fast-paced, customer-focused environment

Requires flexibility to work mornings, evenings, weekends, holidays, and overtime as needed

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