OS&D Technician

What you’ll do

• 1. Own OS&D Resolution End-to-End Act as the primary point of contact for OS&D-related inquiries from shippers and internal stakeholders Investigate and resolve lost or missing freight through systematic dock checks and record analysis Determine and execute appropriate disposition actions in coordination with shippers Manage hands, refusals, and exception cases with accuracy and urgency
• 2. Maintain Operational Control on the Dock Oversee physical handling and organization of OS&D freight within the service center Ensure all exception freight is properly identified, staged, and tracked to final disposition Partner with dock and operations teams to close gaps in freight flow and accountability Reduce dwell time and prevent repeat issues through proactive monitoring
• 3. Execute Documentation and Systems Accuracy Complete all required OS&D documentation with precision and timeliness Maintain accurate records across internal systems to support claims resolution and billing integrity Input and manage data using internal platforms, databases, and Microsoft Office tools Ensure compliance with company procedures and audit expectations
• 4. Communicate Across the Network Coordinate with customers, terminals, service centers, and corporate teams to resolve exceptions Provide clear, concise updates on freight status and resolution timelines Support sales and customer service teams with actionable information Maintain professional, solution-oriented communication in high-pressure scenarios
• 5. Contribute to Continuous Improvement Participate in team initiatives to improve OS&D processes and reduce exception volume Identify recurring issues and elevate opportunities for operational improvement Follow standardized procedures while contributing practical insights from daily execution Support a performance-driven, accountable team environment

• High school diploma or GED required
• 2+ years of OS&D, freight operations, or customer service experience
• Working knowledge of LTL, freight handling, or logistics environments preferred
• Strong written and verbal communication skills with the ability to engage customers and internal teams
• Intermediate computer proficiency, including email, databases, and Microsoft Office applications
• Familiarity with AS/400 systems preferred
• Solid math aptitude, including basic arithmetic, ratios, and data interpretation
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
• Ability to follow structured processes while solving practical, real-world problems
• Experience working with operational documentation, tracking systems, and performance metrics

• You think in systems, not isolated tasks
• You own outcomes and follow through to resolution
• You move with urgency while maintaining accuracy
• You communicate clearly, directly, and professionally
• You stay organized under pressure and manage multiple priorities effectively
• You approach problems with logic, discipline, and persistence
• You collaborate across functions without losing accountability

Pay: $18.00 per hour

Location:

Onsite - Detroit, MI

• Medical
• Dental
• Vision
• 401(k)
• Paid time off

Physical Demands:
While performing the duties of the job, the employee is regularly required to sit, reach/handle items, work with the fingers, and talk and hear others in conversations via the phone or in person. Requires use of a keyboard. The employee is occasionally required to stand and walk. Requires walking on a dense concrete dock, walking in enclosed spaces over uneven footing, often over and around wooden pallets.

May require lifting up to 20 pounds from floor to full extension.

Work Environment:
The noise level is moderate…