Community Manager​/Sales

Position Summary

In this role, you’ll oversee day‑to‑day operations and performance of the community, driving sales and leasing success. You’ll deliver exceptional customer service, increase resident satisfaction and retention, and ensure the community operates at its highest potential. The position is ideal for someone who thrives in a fast‑paced environment and is passionate about creating a positive, engaging resident experience––all while living out our EPIC values.

• Candidates must live in or near the location of the property or be able to relocate to such location at or before their scheduled start date.

The qualified individual will work as an integral part of the operations team to perform the following essential job functions:

• Manage the day‑to‑day operations of the community, including customer service, resident relations, vendor relations, rent collections, and community staff.
• Manage and increase occupancy through home sales, home leasing, site leasing, and active marketing of the community.
• Analyze and prepare monthly, annual, and long‑term budgets; meet or exceed all approved revenue, expense, sales, and leasing budgets.
• Complete monthly Profit and Loss variance reports.
• Manage all third‑party vendors.
• Develop marketing strategies based on the local market and competition.
• Manage all aspects of the home rental program.
• Maintain the physical appearance and infrastructure of the community in accordance with company standards.
• Comply with local regulations.
• Communicate with homeowners and HOA's.
• Accurate reporting of occupancy, sales, etc.
• Sales and occupancy forecasting.
• Enforce rules and policy for residents and team members.
• Must maintain open office hours while physically working from the office location.
• Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non‑business hours as customer traffic dictates.
• Position may require temporary or permanent reassignment of work location.
• Other duties as assigned.

What you should have:

• High school diploma or GED.
• Five or more years of property management experience as a property manager.
• Experience creating and analyzing budgets, P&Ls, and financial reports.
• Marketing, sales, and leasing experience.
• Strong management and operational skills, including customer service, public relations, performance management.
• Availability for residents and community needs after hours.
• Excellent written and verbal communication skills.
• Excellent computer literacy in MS Office suite and property‑management software such as Yardi, Rent Manager, Back Office, and Manage America.
• Valid driver’s license with a clean driving record.
• Reliable transportation to work.
• Active and working personal mobile phone.
• A growth mindset; always testing and learning.
• Willingness and ability to present self in a neat, clean, and professional manner throughout the workday and whenever present at the community.

We know that happy people are productive and perform. We offer competitive pay commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA, and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.

• May directly supervise a team comprised of an Office Coordinator and a Maintenance Technician.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Frequently required to stand, walk, sit, bend, reach.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Occasion all…