Supervisor, Operations

The Operations Supervisor is a critical execution leader within the service center, ensuring daily dock, freight, and operational activities run with precision, safety, and financial discipline. This role exists to translate network strategy into real-world execution-balancing throughput, cost control, service quality, and compliance in a fast-paced LTL environment.

As Roadrunner continues to scale its Smart Network, this position plays a key role in protecting shipment integrity, optimizing load flow, and maintaining operational consistency across linehaul and local delivery functions. Success in this role means running a clean, compliant, and high-performing dock, delivering reliable service outcomes, and contributing directly to terminal profitability and network efficiency.

What you'll do

1. Execute dock and terminal operations with precision

* Oversee daily dock operations including load planning, freight handling, and linehaul coordination

* Ensure freight is processed accurately with proper routing, documentation, and data entry

* Maintain high standards for load quality, minimizing damages, OS&D incidents, and rehandling

* Step into operational roles-including forklift operations-when needed to maintain continuity

2. Optimize service center performance and cost control

* Monitor daily operating costs and identify opportunities to improve efficiency and margin performance

* Support budget attainment through effective labor utilization, contractor coordination, and workflow management

* Ensure billing, rating, payroll, and administrative processes are completed accurately and on time

3. Drive safety, compliance, and risk management

* Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards

* Support contractor compliance including equipment standards, qualification requirements, and operational procedures

* Enforce freight security protocols and ensure adherence to company and regulatory policies

4. Lead and develop frontline teams

* Supervise, coach, and direct service center personnel with clear expectations and accountability

* Provide real-time feedback, performance management, and development support

* Foster a culture of ownership, teamwork, and operational excellence through visible leadership

5. Coordinate across network stakeholders

* Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement

* Communicate effectively with corporate teams, customers, and external partners

* Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions

What you bring

* Bachelor's degree or 1-2 years of relevant operations or logistics experience (or equivalent combination)

* Experience in transportation, LTL, warehouse, or service center operations preferred

* Demonstrated ability to supervise, train, and evaluate team members

* Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling (Hazmat certification preferred)

* Forklift certification (or ability to obtain)

* Solid analytical and mathematical skills with the ability to interpret operational and financial data

* Proficiency in PC applications (email, spreadsheets, database systems); AS/400 experience preferred

* Effective written and verbal communication skills with the ability to engage across all levels of the organization

* Proven ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment

* Strong problem-solving capability in situations with limited standardization

How you operate

* You think in systems, not tasks-understanding how decisions impact network performance

* You own outcomes, not activity-delivering measurable results under pressure

* You move decisively while maintaining control and operational discipline

* You lead from the front-modeling accountability, work ethic, and safety standards

* You communicate clearly-ensuring alignment across teams, contractors, and stakeholders

* You balance speed and accuracy-protecting both service and profitability

* You adapt quickly-navigating ambiguity and shifting priorities with confidence

About Roadrunner

We're not just moving freight; we're reimagining long-haul shipping. Our Smart Network offers more direct long-haul metro-to-metro routes than any other nationwide LTL carrier in the United States, with service extending into Canada and Mexico and terminals across 40+ metro markets. Powered by AI and machine learning, our operations platform ensures real-time tracking, custodial control, and full shipment visibility. With driver teams executing over-the-road (OTR) moves - and no freight moving on rail - customers experience industry-leading transit times, minimal rehandling, and dramatically reduced risk of loss or damage.

Our 900+ owner-operators benefit from scheduled freight, fewer touches by design, consistent long-haul density, and a differentiated metro-to-metro model that creates predictable earning opportunities.

This precision and performance…