Maintenance Engineer

Responsibilities

The Maintenance Engineer will report directly to the respective shift assigned Engineering Team Manager. As a Maintenance Engineer you will provide first response to engineering fault conditions, both reactive and planned maintenance activities, and be involved in continuous improvement projects within our state‑of‑the‑art, automated Customer Fulfillment Center (CFC).

The day‑to‑day responsibilities include:

• Reacting to MHE breakdowns (both mechanical and electrical), performing troubleshooting to identify the fault, analysing the issue, and completing the fix in a timely manner to minimise operation downtime.
• Keeping accurate records such as work activities, tasks carried out, parts used, and store procedures.
• Performing assembly and sub‑assembly repairs by following written work instructions, blueprints and schematics.
• Working closely with other Maintenance Engineers to find ways to increase machine reliability on existing and new equipment, diagnose equipment breakdowns and action repairs ensuring the direction of labour and planned engineering activities fully support the operation.
• Providing first‑line support to Operations through monitoring the activities and efficiency of the Grid and Robots and escalating problems to Engineering Operations for inspection.
• Investigating any stoppage on the grid that pauses the Operation and seeing through to resolution, including escalating to off‑site support and remotely connecting to the Robots.
• Monitoring the status of both the Robots and the physical grid, including investigating locked grid cells and general Robot health.
• Completing quality inspections to ensure work is completed to a safe standard.

Additional responsibilities may include tasks assigned by management as a reasonable request. If hired for a “Pre Go Live / Start Up” site, the initial 6 to 9 months will involve training and may require travel to obtain training from another site in North America. Once the facility is commissioned, the roles defined herein will become the daily responsibilities of the Maintenance Engineer.

• Minimum of two years of relevant mechanical or electrical work experience.
• Associate’s or vocational degree in electrical or mechanical discipline, or advanced training with a minimum of three years experience preferred.
• Experience carrying out electrical or mechanical maintenance, including predictive and preventive planned maintenance.
• Experience diagnosing and documenting equipment breakdowns, resolving issues and handling repairs.
• Good communication and interpersonal skills, able to impart knowledge to others.
• Good organisational skills, able to prioritise.
• Must be comfortable working at heights.
• Good technical ability relating to automation hardware and software.
• Sound analytical skills, good problem‑solving ability and a practical approach.
• Experience with computerized maintenance management systems (CMMS) preferred.
• Numerate and PC literate, including Word, Excel, etc.
• Flexible to working a shift‑based pattern, including nights and weekends.

• Ascending or descending ladders and stairs.
• Moving between worksites to accomplish tasks in tight and confined spaces.
• Remaining in a stationary position, often standing or sitting for a prolonged period.
• Adjusting or moving objects up to 30 pounds in all directions; handling objects up to 100 pounds or more.
• Communicating with others to exchange information.

• Low temperatures and noisy environments.

You will be based at the customer fulfillment centre in the USA.

This role will require flexibility due to the facility being a 24/7 operation and a shift pattern will be utilised that requires working days, nights and weekends.

Ocado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, religion, age, disability, veteran’s status or any other classification as required by applicable law.