Assistant Operations Manager

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

• Assist in day‑to‑day management of the assigned location ensuring parking operations adhere to contractual guidelines, fostering client relations and a professional image.
• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property‑level financial and operational goals.
• Assist in day‑to‑day activities, including: ensuring appropriate customer interaction; supervising evening closing reports; processing bank deposits; scheduling staff; supervising frontline staff (cashiers, valet attendants, maintenance porters, etc.); preparing month‑end reports; auditing cashier shift reports; monitoring time cards; hiring and training frontline staff; reviewing damage claims; disbursing petty cash; preparing the annual budget.
• Courteously assist customers by answering questions.
• Assist with maintenance and repair of parking equipment and general maintenance tasks as directed by the Facility Manager.
• Report accidents, suspected violations, safety hazards or other unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water and oil spills.
• Maintain thorough knowledge of the garage, major streets, landmarks, and freeways around the garage.
• Assist Facility Manager with other duties as needed.

• Education/
  
  Experience:
  
  High School graduate; minimum six months of parking experience preferred.
• Availability:
  May be required to work second shift, third shift, and/or weekends depending on location.
• License:
  Must possess a valid state‑issued driver’s license with current address and acceptable driving record.
• Oral Communication:
  Speaks clearly, listens, and responds well to questions.
• Written Communication:
  Writes clearly and informatively; reads and interprets written information.
• Customer Service:
  Strong orientation, positive attitude; responds courteously to service requests.
• Adaptability:
  Adapts to changes; deals with delays and unexpected events.
• Judgment:
  Exhibits sound and accurate judgment.
• Physical Demands:
  Regularly stand, walk, handle cash and equipment; occasionally sit, climb, balance, lift or move up to 25 lbs. Reasonable accommodations may be made.

2645 WORLD GATEWAY PLACE

US-MI-ROMULUS

SP+ is an equal opportunity employer committed to recruiting, hiring, training and promoting in all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or any classes protected by federal or state law. SP+ does not tolerate harassment or retaliation based on these characteristics or the exercise of EEO rights.