Complex Senior Sales Manager - Detroit Metro Airport Marriott​/Detroit Metro Airport Sheraton

Location Description

The Detroit Metro Airport Marriott offers a convenient location and friendly staff to create a personalized experience unique among Detroit airport hotels. Our hotel Near Detroit Airport offers 11 meeting rooms with 6,600 square feet of flexible event space, making it the perfect choice for corporate and social events near the Detroit airport. We have a variety of amenities including complimentary high-speed wireless Internet, 49‑inch HDTVs, a modern fitness center, indoor pool and complimentary shuttle service to destinations within a 2‑mile radius, including Detroit Metropolitan Wayne County Airport (DTW).

What you will be doing

• This is a complex position working between the Detroit Metro Airport Marriott and Detroit Metro Airport Sheraton hotels.
• Working within the business transient segment.
• Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, email, personalized letters, video sales and virtual tours. As a proactive Sales Manager, 80% (eighty) of the time should be sent in active sales solicitation.
• Provide daily support to the Sales Managers with assistance in account development, activities, sales calls, site visits and business evaluation.
• Assist the Director of Sales in creating a realistic, and aggressive, annual marketing plan. Update your portion of this plan on a monthly basis to ensure it is up to date and changes with market conditions.
• Quarterly Action Plan to be created each quarter that ties into the annual marketing plan and market conditions. This includes developing sales strategies and timelines for your market segments.
• Send proposals on all leads which fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals should be sent to clients immediately upon holding space.
• Clearly outline on the client’s room block requirements, suite/upgrade requirements, meeting space requirements, budget information, decision maker/process and client’s hot buttons.
• Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio‑visual arrangements, etc. should be documented and passed on to the catering manager for follow up.
• Forecast your group production on a weekly basis and provide to your Director of Sales to ensure a property forecast can be created.
• Participate in Group Pick Up meetings as needed. Provide feedback to Group Housing Manager on any of your group changes including number of rooms needed and cut off dates.
• Achieve all assigned KPI’s. Including sales solicitation goals, bookings, lead response times and group pace.
• Participate in weekly revenue calls as requested, bringing your group forecast to the call. Be able to talk through your current sales pipeline for any leads that will convert so the team can talk through transient rate strategy for that timeframe.
• Make Director of Sales aware of any group offers/e‑blasts that need to be created for your market segments.
• Submit expense reports on a weekly basis to your Director of Sales & Marketing
• Prepare any sales reporting needed by management or ownership.
• Maintain total and complete sensitivity to customer satisfaction and guest’s needs.
• Assist the Director of Sales on special projects as assigned.

What we are looking for

• A minimum of 3 years as a high performing Sales Manager within Remington or 5+
  years with related sales experience.
• Strong business communication and presentation skills, both verbal and written.
• Talk and listen to clients, demonstrating excellent sales skills by knowing and selling the hotel in a professional and courtesy manner.
• Demonstrate proven creative thinking to win the business.
• High work ethic and self‑initiative.
• Strong computer skills in Microsoft Suite products and sales systems.
• Some travel may be required.
• Adheres to proper attendance guidelines as established by employee handbook and
  property Director of Sales/General Manager.
• May be required to work varying schedules to reflect the business needs to the…