Ground Service Agent

Ground Service Agent – dnata USA (DTW Airport)

DTW ROMULUS, 28529 Goddard Rd, Romulus, Michigan, United States of America

Pay Rate: $17.50

Schedule: Part time shifts available, including weekends and holidays

On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world – including John

F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team completes on the ground is crucial to keeping the country in the air.

• Guide inbound and outbound airplanes to and from gates, gaining precision and situational awareness that builds the foundation for future leadership roles.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors, mastering ramp logistics and teamwork in a fast‑paced environment.
• Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs, building technical proficiency valued across all airport operations functions.
• Maintain safety and security on the ramp by following dnata’s award‑winning safety procedures, developing skills in compliance and operational safety.
• Communicate efficiently with ground personnel and flight crews, strengthening vital coordination and communication skills.
• Work collaboratively with other departments, gaining cross‑functional exposure to cargo, passenger service, and operations control, preparing you for diverse career paths within dnata.
• Follow all federal, state, airport, and company regulations and procedures, building a foundation of regulatory knowledge essential for future roles.
• Perform other duties as assigned, including opportunities to cross‑train in related functions (e.g., cabin cleaning, cargo handling, or passenger services), broadening your experience and advancing your aviation career.
• Engage in physical activity, including standing, lifting, bending, stooping, pushing, and pulling, for extended periods of time.
• Safely handle up to 70 pounds regularly and ascend/descend jetway stairs while carrying baggage.
• Work outdoors in all types of weather and around active aircraft and machinery.

• A valid state driver’s license and the ability to obtain FAA/Airport‑required authorizations.
• The ability to pass SIDA airport clearance and all required training tests.
• A high school diploma or GED equivalent.
• Basic computer literacy and a willingness to learn new systems and equipment.
• Reliability, teamwork, and a desire to take on new challenges while building your future in aviation.

• Weekly pay
• Paid training and uniforms
• Paid time off
• 401(k) plan
• Global career opportunities across dnata’s cargo, catering, and ground handling divisions

When you join dnata, you join a global aviation family that believes in safety, teamwork, and continuous growth. Here, your career can take flight — whether you stay on the ramp, move into leadership, or explore opportunities across dnata’s international network.

Start your journey in aviation today — with dnata at DTW.