Ground Service Agent

Ground Service Agent – dnata USA (DTW Airport)

Location:
Romulus MI Detroit Airport
Pay Rate: $17.50
Schedule: part time shifts available Includes weekends and holidays

At dnata, we’re Reconnecting a Better World through a best-in-class team of dedicated, passionate, and highly trained aviation professionals. We’ve been named “Ground Handler of the Year” seven years in a row
, and our success is built on the expertise and growth of our people.

If you’re looking for more than just a job — if you want to start a career in aviation with one of the most respected air service providers in the world —If you’re looking for an exciting career in aviation-join the dnata TEAM!

dnata is one of the world’s largest air services providers, operating in 129 airports across 35 countries and partnering with over 300 airlines
. Each day, dnata teams handle more than 1,900 flights and 8,500 tons of cargo
.

As part of our Orlando team, you’ll play an essential role in keeping flights safe, on time, and efficient while learning multiple aspects of airport operations through cross-training opportunities that can launch a long-term career in aviation.

• Guide inbound and outbound airplanes to and from gates — gaining precision and situational awareness that builds the foundation for future leadership roles.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors — mastering ramp logistics and teamwork in a fast-paced environment.
• Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs — building technical proficiency valued across all airport operations functions.
• Maintain safety and security on the ramp by following dnata’s award-winning safety procedures — developing skills in compliance and operational safety.
• Communicate efficiently with ground personnel and flight crews — strengthening vital coordination and communication skills.
• Work collaboratively with other departments — gaining cross-functional exposure to cargo, passenger service, and operations control, preparing you for diverse career paths within dnata.
• Follow all federal, state, airport, and company regulations and procedures — building a foundation of regulatory knowledge essential for future roles.
• Perform other duties as assigned, including opportunities to cross-train in related functions (e.g., cabin cleaning, cargo handling, or passenger services), broadening your experience and advancing your aviation career.
• Engage in physical activity, including standing, lifting, bending, stooping, pushing, and pulling, for extended periods of time.
• Safely handle up to 70 pounds regularly and ascend/descend jetway stairs while carrying baggage.
• Work outdoors in all types of weather and around active aircraft and machinery.

As you gain experience and complete cross-training, you’ll have the opportunity to progress into positions such as Lead Agent, Trainer, or Operations Supervisor — or expand your career into dnata’s cargo, passenger service, or flight operations divisions. Many of our leaders began right here on the ramp.

• A valid state driver’s license and the ability to obtain FAA/Airport-required authorizations.
• The ability to pass SIDA airport clearance and all required training tests.
• A high school diploma or GED equivalent.
• Basic computer literacy and a willingness to learn new systems and equipment.
• Reliability, teamwork, and a desire to take on new challenges while building your future in aviation.

We’re looking for individuals who are eager to grow, learn multiple skills, and build a career in one of the most dynamic industries in the world.

• Weekly pay
• Paid training and uniforms
• Paid time off
• 401(k) plan
• Global career opportunities
  across dnata’s cargo, catering, and ground handling divisions

When you join dnata, you join a global aviation family that believes in safety, teamwork, and continuous growth. Here, your career can take flight — whether you stay on the ramp, move into leadership, or explore opportunities across dnata’s international network.

Start your journey in aviation today — with dnata at DTW.