Branch Controller

Job Description To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences Hello Future Branch Controller Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence, you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested.

You will be responsible for managing branch operations, resources, and processes to ensure operational excellence, mitigate risks, drive customer migration to digital banking, and support exceptional customer experiences. You will play a critical role in optimising operational performance and enabling the branch to deliver on its commercial and service objectives. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

• Minimum Qualification:
  
  Grade 12/ NQF Level 4
• Preferred
  
  Qualification:
  
  NQF Level 5 Certificate in Banking, Business Management, or related fields
• 4 – 5 years of experience in operations within a branch or similar environment

You will be an ideal candidate if you possess the following:

• Strong understanding of branch operations, audit processes, and risk management.
• Proven ability to drive operational effectiveness and support digital migration initiatives.
• Experience managing and coaching teams to achieve high performance.
• Ability to identify commercial growth opportunities and enhance customer satisfaction.

You will have access to:

• Opportunities to lead and influence operational excellence in a dynamic environment.
• A challenging workplace that encourages continuous improvement and innovation.
• Personal and professional development opportunities to grow your leadership capability.
• The chance to make a meaningful impact on branch performance and customer experiences.

You can be a match if you are:

• A strong leader with the ability to inspire, guide, and motivate a team.
• Operationally focused with an eye for detail and strong compliance discipline.
• Customer centric, solution driven, and committed to service excellence.
• Skilled in planning, organising, and resource management.
• Agile, adaptable, and able to manage competing priorities.
• Passionate about improving processes, driving efficiency, and reducing costs.
• Able to work independently while maintaining strong collaborative relationships.

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 24/08/26

All appointments will be made in line with First Rand Group’s Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it.

All appointments will be made in line with First Rand Group’s Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

First Rand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), First Rand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach.

Its portfolio of financial services businesses includes FNB, RMB, Wes Bank, Ashburton Investments, Aldermore, Moto Novo and Direct Axis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The First Rand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group’s track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses.

The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.