Veterans Claims Specialist

Full Time Position / Position works 40 hours per week, includes excellent full-family benefit package, PERS/OPSRP retirement and availability of deferred compensation retirement savings.

Onsite (Courthouse complex) childcare available at a discounted employee rate through Roseburg Professional Childcare (Fowler St. location only). Availability is subject to center waitlist.

This position provides support to the Veterans Services Officer by assessing the needs of clients and offering assistance with processing claim forms.

This is not an exhaustive or all-inclusive list of responsibilities, skills, duties or functions associated with the job.

Under the direction of the Veterans Service Officer

• Work with confidential information with a high degree of professionalism and possess the ability to remain calm in confrontational or high pressured situations.
• Type, design, and compose various correspondence, forms, graphics and reports and operate a variety of complex office equipment, which would include computerized equipment.
• Independently research, compile and summarize information for a variety of reports or to address, resolve issues or problems; prepare information for inclusion into reports; provide project and program management as assigned, which includes coordination with other agencies.
• Interpret to public and other departments or divisions information requiring a thorough knowledge of departmental policies and procedures and statutory authority in order to provide assistance, exchange information, and solve problems.
• May represent manager or department at meetings; provide assistance role to boards and committees related to department, including foundation support relating to donated funds.
• Provide secretarial support as needed; coordinate incoming and outgoing information, paper-flow, calendars and travel arrangements for assigned manager; assist in coordinating and scheduling department or division activities and training.

This is not an exhaustive or all-inclusive list of responsibilities, skills, duties or functions associated with the job.

• Four years of experience working in a VA Facility or County Veteran Service Office.
• Accredited by USDVA through ODVA as a VSO for at least two (2) years or more.
• Associates Degree and two (2) years of experience in a County Veteran Service Office or VA Facility or other Veteran related organization.
• Bachelor's Degree in counseling or Veteran related field.
• Four (4) years of Veteran related counseling or Veteran related field.

• Ability to successfully obtain USDVA (U.S. Department of Veterans Affairs) accreditation within 24 months of hire date.

• At time of appointment, must possess valid Oregon drivers license.
• Regular and consistent attendance.

Preference will be given to Veterans who meet qualifications of the position.

General office practices and procedures; considerable knowledge of Veterans claim processing and forms, recordkeeping, reporting, and software capabilities.

Report writing and composing correspondence; typing rapidly and accurately, use of complex office equipment.

Communicate effectively in both oral and written forms; plan and organize office operations, perform work independently within established policies and procedures.

While not part of initial applicant screening, the finalist for this position may be required to pass a criminal history background as part of a contingent offer of employment. Conviction of a crime may not necessarily disqualify an individual from employment.

Employment is contingent upon a pre-employment drug screen. Presence of non-prescribed drugs, including marijuana, on drug screen results will result in disqualification pursuant to the County's drug and alcohol policy.

Douglas County is an Equal Employment Opportunity Employer.

Douglas County Statement on Equal Employment Opportunity.

If you require any special assistance at any point during the application or selection process and would like to request an accommodation due to a disability, please e-mail a description of your request to Human Resources.