Loan Servicing Manager

Tacoma, Washington

Irvine, California

Roseburg, Oregon

Phoenix, Arizona

Full time

JR103366

Provides organizational leadership and management to a team of professionals within loan servicing. Provides technical advice to team and is responsible for maintaining a high level of accuracy within the department. Ensures operational processes are designed to achieve the highest level of customer service. Recommend, formulate, and implement new loan operation policies and procedures. Maintain the integrity of the loan portfolio for designated areas.

• Provide input into the design, implementation, and maintenance of systems to ensure efficient and accurate daily operations. Manage department to ensure minimal servicing costs while achieving high standards for quality and service. Design and implement continuous improvement practices.
• Provide input into the department budget and monitor operational expenses in conjunction with manager. Perform regular department assessments to identify potential problem areas and develop a plan of action to implement corrective measures in response to findings.
• Oversee functional department and ensure the updating and compliance of procedures, policies, regulations and guidelines. Supervise vendor relationships for products and services that relate to loan operations and systems.
• Monitor workflow of daily operations for specified department within Loan Support Services to ensure efficiency. Interacts with associates and monitors development to include coaching and performance review.
• Manages the work efforts of supervisors/individual contributors using established guidelines, procedures and policies. Responsible for hiring, firing, performance appraisals and pay reviews. Makes decision based on area objectives as well as company policies and procedures.
• Maintain appropriate security and privacy standards and systems to ensure adequate protection for the bank and its customers. Implement necessary regulatory compliance in designated areas.
• Responsible for minimizing risk and exposure by ensuring teams abide by all state and federal laws. Maintain accurate accounting processes and ensure loan files are perfected and maintained in a manner consistent with bank policy, as well as safe and sound banking practices.
• Analyze loan support processes to ensure regulations are fully adhered to. Ensure policies and procedures are documented, compliant, and updated. Responsible for implementing corrective measures in response to internal and external examination/review findings.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

• 4-7 years — of lending industry or bank operations experience (Preferred)
• 4-7 years — of supervisory/management experience (Required)
• Knowledge of increasingly complex loan documentation, structuring, and servicing procedures as well as state, federal, investor, and bank policies,…