Student Worker: HelpDesk Support Specialist; Pool

Help Desk Support Specialist (Pool) Student Worker

The Help Desk Support Specialist is a pooled position and will be reviewed on an as‑needed, ongoing basis. Applicants will be considered on a rolling basis. If you are organized, innovative, a self‑starter, motivated, positive, and have a strong desire to help others, this position is for you.

• Provide front‑end support to faculty, staff, and students by receiving and prioritizing issues related to software, hardware, and the campus network.
• Resolve first‑line issues and create/assign tickets.
• Perform service assessment callbacks when tickets are closed.
• Diagnose user questions/problems and guide users through step‑by‑step solutions.
• Communicate technical solutions in a user‑friendly, professional manner.
• Provide one‑on‑one end‑user training as needed.
• Assist Computer Technicians and pass complex problems to them.
• Provide clerical assistance to the Director of Information Technology as required.

• Current UCC student enrolled in at least 6 credit hours.
• Basic knowledge of Information Technology or interest in the subject.

Umpqua Community College honors Veterans Preference. Applicants are eligible to use Veterans’ Preference when applying in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105‑040‑0010 and 105‑040‑0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attaches the required documentation at the time of application.

Umpqua Community College is an Equal Opportunity Employer. This means that we will extend equal opportunity to all individuals without regard for race, religion, color, sex, national origin, age, disability, handicaps or veterans status. This policy affirms UCC's commitment to the principles of fair employment and the elimination of all vestiges of discriminatory practices that might exist.

Employment with Umpqua Community College is contingent upon background check approval.