Student Worker: HelpDesk Support Specialist; Pool

Help Desk Support Specialist (Pool)

Student Worker

Provide front‑end support to faculty, staff, and students by receiving and prioritizing issues related to software, hardware, and the campus network, resolving first‑line issues, creating and assigning tickets, and performing service assessment callbacks when tickets are closed. Diagnose problems and guide users through step‑by‑step solutions, clearly communicate technical solutions in a user‑friendly, professional manner, provide one‑on‑one end‑user training as needed, assist Computer Technicians, forward more complex problems to the Computer Technicians, and provide clerical assistance to the Director as required.

• Current UCC student enrolled in at least 6 credit hours.
• Basic knowledge in Information Technology or an interest in the subject.

Umpqua Community College honors Veterans Preference. Eligible veterans may submit the required documentation at the time of application.

Umpqua Community College is an Equal Opportunity Employer. This means that we will extend equal opportunity to all individuals without regard for race, religion, color, sex, national origin, age, disability, handicap or veterans status. This policy affirms UCC's commitment to the principles of fair employment and the elimination of all vestiges of discriminatory practices that might exist.

Employment with Umpqua Community College is contingent upon background check approval.