Information Technology Specialist 1

• Base Pay $25.05 / Hour
• Employee Type Non-Exempt Full Time
• Required Degree 2 Year Degree

Contact information

p rovides support to employees by evaluating computing system needs, receiving, testing and installing hardware, software and peripheral equipment, solving user operation problems and supporting computer operations. Provide training for basic desktop support.

The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits. These duties are a representative example of position expectations. Actual duties assigned may vary and change depending on the business needs of the department and the agency.

• Serve as first line support to all UCAN employees at all UCAN locations. Respond to requests from employees for technical assistance in person, via phone and/or electronically. Identify, prioritize and resolve technical hardware and software issues. Train and orient staff on new data-base systems, hardware and software. Research questions using available information resources.
• T rack and route problems and requests; document resolutions utilizing helpdesk software.
• Assist with the installation, configuration and ongoing usability of desktop computers, and peripheral equipment and software.
• Receive and respond to requests for setup and support of standard AV equipment, installation and programming of telephone systems and smart phones.
• Participate in electronic equipment inventory management and attention to internal processes
• Remain current with company system information, changes and updates. Remain current on technology developments.
• Analyze and implement Operating System patches. Test fixes to ensure problem has been adequately resolved.
• Be responsive and proactive.
• Communicate in a professional, respectful and courteous manner with all employees, clients, the Board of Directors, and others with whom we may work. Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas designed to meet or exceed the organization’s strategic goals.
• Drive a company vehicle in the performance of duties that serve as the basis of this position. Driving will be required for frequent travel to multiple company facilities to perform information technology support work, and to perform other essential functions as needed.
• Complete designated job tasks, special projects and all other duties as assigned to meet team, department and agency goals while actively demonstrating accountability, high levels of employee engagement, and responsibility for achieving desired outcomes and measurable results.

Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.

Knowledge of: Considerable knowledge of computer operating principles, capabilities, and general uses; considerable knowledge of recommended computer hardware, software and peripheral equipment; considerable knowledge of technical terminology typically encountered in an information services environment; considerable knowledgeable in the basic set up of a PC and proficient in the installation and support of commercial software, Active Directory; basic knowledge of LAN and WAN network equipment;

basic knowledge of support, and troubleshooting of remote access software.

Skill in: Use of modern office equipment which includes computers and systems; proficient in the usage of Microsoft Office tools:
Word, PowerPoint, and Excel. Working within a team concept; courteously meet and deal effectively with other employee’s vendors and the public.

Ability to : Reason logically when analyzing data and utilize program identification and resolution…