Robotics Technician

NW Quality Cleaning Co. LLC
, Roseburg, OR, Commercial Janitorial & Autonomous Floor Care

NW Quality Cleaning Co. LLC provides commercial janitorial and autonomous floor care from Roseburg, Oregon, serving healthcare, retail, industrial, hospitality, aviation, and other large facilities across the Pacific Northwest. Our robots scrub mapped hard floors after close; our people own restrooms, high-touch disinfection, trash, and the detail work machines should not guess at. Supervisors inspect. Safety and quality are processes, not posters.

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The Robotics Technician owns the hands-on technical side of NW Quality Cleaning’s floor-cleaning robots across client sites. You will deploy robots for the first time (site assessment, mapping, and programming of cleaning routes and zones), keep the fleet running through preventive and corrective maintenance, troubleshoot issues on site and remotely, and train client or NWQC staff on safe day-to-day use. Your area focus is successful robot performance on mapped hard floors so operations and human crews can concentrate on high-touch and specialty work.

• Perform initial deployment of autonomous floor-cleaning robots at hospitals, convention centers, and other commercial facilities: site assessment, layout review, go/no-go readiness notes, and installation setup
• Create and refine facility maps ; define cleaning zones, no-go areas, docking/charging locations, and safe navigation boundaries
• Program cleaning tasks and schedules (teaching routes, auto-fill/zone tasks, combo runs) per manufacturer tools and NWQC standards; validate maps with supervised test runs
• Calibrate sensors, brushes, squeegees, water/chemical systems, and related hardware; confirm robots meet safety and cleaning quality expectations before handoff
• Perform preventive maintenance and field repairs: batteries/charging, filters, brushes, tanks, wheels, bumpers, and other wear parts per OEM procedures
• Diagnose and resolve faults on site and via remote support; escalates complex issues to manufacturers or NWQC leadership with clear documentation
• Monitor robot performance (coverage, downtime, error codes, usage reports) and optimize maps/tasks for efficiency and safety
• Train site supervisors, custodial leads, and operators on daily robot use, charging, tank fills/dumps, obstacle clearance, and basic recovery procedures
• Support sales demos, pilots, and proof-of-concept trials with reliable setup and technical explanation
• Coordinate with account managers, Floor Crew, and client contacts so robot routes and human work stay complementary
• Maintain parts inventory, service logs, deployment records, and customer-facing documentation
• Follow all OSHA, electrical/mechanical safety, chemical SDS, infection-prevention (as applicable), and client site access rules, including PPE
• Travel to multiple locations as assigned; protect client property and confidential information
• Perform other related duties as assigned

• High school diploma, GED, or equivalent; technical certificate or associate's degree in robotics, electronics, mechatronics, IT, or related field preferred
• Minimum 2 years hands-on experience in field service, equipment maintenance, electronics/mechanical repair, industrial automation, or related technical work
• Demonstrated aptitude for learning proprietary robot software (mapping, task programming, fleet dashboards) and following OEM manuals
• Ability to read schematics, service guides, and error diagnostics; strong troubleshooting under time pressure
• Clear, professional communication with facility staff and non-technical operators
• Valid driver's license and reliable transportation; ability to travel regularly to client sites (day…