Director of Operations

The Director of Operations owns the operational performance of Abby's Legendary Pizza's 37 company-owned parlors across Oregon and Central Washington. Reporting directly to the President, this leader owns the four-wall P&L of every parlor: food and paper cost, labor cost, ticket averages, comp and void discipline, food safety, brand standards, and the guest experience that has defined Abby's since 1964. Through 6 district-level leaders (5 District Managers and a Market Coach) and the 37 General Managers with their Associate Manager and Assistant Manager teams, the Director translates brand strategy into consistent, in-store execution while protecting the legacy of "Toppings to the Edge" and 100% real mozzarella.

• Base salary: $135K – $185K
• Target bonus:
  50% of base
• Travel: ~50–60%
• Reports to:
  
  President

• Own the four-wall P&L across all 37 parlors — food and paper cost, labor, prime cost, ticket average, comp and void discipline — and drive same-store sales growth through local-store marketing, LTO execution, and upsell discipline.
• Lead, coach, and hold accountable 6 district-level leaders (5 District Managers and 1 Market Coach) and, through them, 37 General Managers; rebalance district portfolios as new parlors open.
• Build the next generation of General Managers, Associate Managers, and Assistant Managers through structured development, in-parlor shadowing, and succession planning.
• Set and cascade the operating rhythm: pre-shift huddles, weekly one-on-ones with each district leader, monthly regional reviews, and quarterly company-wide scorecard reviews.
• Partner with Finance on budgeting, forecasting, and capital deployment, and with Marketing on menu engineering, pricing strategy, and LTO rollouts.
• Own guest-experience metrics — speed of service, order accuracy, online review scores, Net Promoter — across dine-in, carry-out, direct online ordering, and third-party delivery.
• Champion food safety and compliance:
  Serv Safe certification at all 37 parlors, HACCP-aligned line checks, clean health inspections in both states, OSHA and wage-and-hour compliance, and documented corrective action on every incident.
• Partner with Real Estate and Facilities on new-parlor openings, remodels, and refreshes, and with Technology on POS, online ordering, loyalty, KDS, scheduling, and inventory tools.

• 8–12+ years of multi-unit restaurant operations experience, including 3–5 years leading District/Regional Managers (or equivalent) responsible for 25+ company-owned parlors.
• Verifiable track record of owning four-wall P&L at scale and improving food cost, labor cost, and prime-cost KPIs in pizza, casual dining, or comparable QSR/casual restaurant environment.
• Demonstrated success opening new company-owned parlors and/or shepherding remodels.
• Strong working knowledge of Serv Safe, HACCP-style daily line checks, and state/county health-department inspection processes.
• Willingness and ability to travel 50–60% across Oregon and Central Washington; valid driver's license; ability to work evenings and weekends aligned with restaurant operating hours.

• Prior experience operating company-owned restaurant portfolios — direct accountability for staffing and P&L at the store level.
• Direct experience with pizza, Italian casual dining, or scratch-kitchen concepts.
• Proven success managing both dine-in and third-party delivery channel economics (Door Dash, Uber Eats).
• Familiarity with restaurant POS systems and modern scheduling/inventory platforms.
• Experience working across more than one U.S. state with different labor and health regulations (Oregon and Washington preferred).

This is an enterprise leadership role first. These attributes describe how we expect the Director of Operations to think, lead, and operate across the business:

• Enterprise Mindset — Thinks about what is best for the brand and company, not one district or parlor; understands how Operations connects to Marketing, HR, Finance, IT, Training, Development, and Supply Chain.
• Strategic-to-Operational Translator — Turns company strategy into clear field priorities, standards, routines, and…