Housing Services Supervisor

• Base Pay $26.21 / Hour
• Employee Type Non-Exempt Full Time
• Required Degree 2 Year Degree
• Manage Others Yes

Contact information

The Housing Services Supervisor oversees the daily operations of housing and homelessness programs and provides direct supervision to Housing Services staff. This position ensures services are delivered in compliance with agency policies, funding requirements, and applicable regulations while promoting high-quality, client-centered service delivery. The Housing Services Supervisor also collaborates with community partners to strengthen housing resources, coordinates warming and cooling center operations during extreme weather events, and leads the annual Point-in-Time Count.

The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits. These duties are a representative example of position expectations. Actual duties assigned may vary and change depending on the business needs of the department and the agency.

• Supervise, coach, and support assigned staff. Provide ongoing guidance, training, performance feedback, and accountability to ensure high-quality service delivery.
• Plan, coordinate, and oversee the daily operations of housing and homelessness programs to ensure services are delivered in accordance with agency policies, funding requirements, contracts, and applicable federal, state, and local regulations.
• Monitor staff caseloads, workloads, productivity, and service outcomes. Provide direction to ensure timely client engagement, accurate documentation, and achievement of program performance goals.
• Conduct routine audits of client case files, records, and program documentation to ensure compliance with agency standards, funding requirements, and quality assurance expectations. Provide corrective coaching and follow-up as needed.
• Oversee housing eligibility determination processes to ensure consistent application of program requirements, accurate documentation, and timely delivery of services.
• Coordinate and oversee the activation, staffing, operation, and closure of warming and cooling centers during extreme weather events. Ensure facilities operate safely, efficiently, and in compliance with agency procedures and emergency response plans.
• Collaborate with internal departments, government agencies, community organizations, landlords, and other service providers to coordinate services, strengthen partnerships, and improve access to housing resources for individuals and families.
• Lead and actively participate in the annual Point-in-Time (PIT) Count, including planning, volunteer coordination, data collection, and collaboration with community partners to support an accurate assessment of homelessness within the service area.
• Represent the agency at community meetings, coalitions, outreach events, resource fairs, and partner activities to promote agency services, strengthen community relationships, and support collaborative initiatives addressing housing instability and homelessness.
• Assist in developing, implementing, and evaluating program policies, procedures, and best practices to improve service quality, operational efficiency, and regulatory compliance.
• Prepare reports, analyze trends, and recommend operational improvements to achieve program goals and funding objectives.
• Respond to complex client situations by providing consultation, problem-solving assistance, and support to staff while ensuring services are delivered in a trauma-informed, client-centered, and equitable manner.
• Assist with program planning, resource allocation, and implementation of new initiatives to support departmental and organizational objectives.
• Ensure staff maintain accurate, timely, and complete client records within applicable information systems and comply with confidentiality requirements and data quality standards.
• Communicate in a professional, respectful and courteous manner with all employees, clients, the Board of Directors, and others with whom we may work. Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas.
• Drive a company vehicle in the performance of duties. Driving will be required for travel to client homes to perform home visits, and to perform other essential functions as needed.
• Complete designated job tasks, special projects and all other duties as assigned to meet team, department and agency goals while actively demonstrating accountability, high levels of employee engagement, and responsibility for achieving desired outcomes and measurable results.

Qualified candidates for this position will have relevant education and experience necessary to perform the…