Chief Operating Officer

Who We Are

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families.

Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.

• Monday - Friday Scheduling
• Paid Holidays
• PTO
• Comprehensive Medical, Dental, and Vision Coverage
• 403(b) Retirement with Employer Match
• Training and professional development opportunities

• Work-life balance as a Blue Zones participant

Under the direction of the Chief Executive Officer (CEO), the Chief Operating Officer (COO) is the senior operating executive of Aviva Health, accountable for the day-to-day performance of the organization’s clinical service lines and the operational infrastructure that supports them, including but not limited to Family Medicine, Specialty Care, Dental, Behavioral Health, Clinical Support Services, and Pharmacy. The COO translates the strategic direction set by the CEO and Board of Directors into executable operating plans, budgets, staffing models, and performance targets, and holds operational leaders accountable for results.

Working in close partnership with the Chief Medical Officer (CMO), the Chief Financial Officer (CFO), and other members of the executive team, the COO drives access, productivity, quality, patient experience, and fiscal sustainability across all Aviva Health sites.

The COO ensures continuous operational compliance with HRSA Health Center Program requirements, licensure, and applicable accreditation standards. The COO represents Aviva Health in the community and with external stakeholders including coordinated care organizations, hospital and specialty partners, and State, Regional, and Federal agencies, and serves as a principal advisor to the CEO and Board of Directors on operational strategy and acts on behalf of the CEO as designated.

The COO develops and guides organizational leaders throughout Aviva Health and is a key architect of the organization’s leadership bench.

• Directs the day-to-day operations of all Aviva Health clinical and operational departments, including Family Medicine, Specialty Care, Dental, Behavioral Health, Clinical Support Services, Child Advocacy and Pharmacy.
• Directly supervises the Directors of Clinical Operations for Medical and Dental, the Vice President of Behavioral Health (operational line), and other functional leaders as assigned; establishes accountability structures, performance expectations, and development plans for the operational leadership team.
• Serves as the operational half of the executive dyad with the CMO; is jointly accountable with the CMO for clinical department performance, provider experience, and the effectiveness of the department-level dyad partnerships. Supports and develops dyad pairs so that operational and clinical leaders work from shared goals and metrics and resolves escalated dyad conflicts jointly with the CMO.
• Oversees, monitors, trains, evaluates, and corrects personnel assigned to Operations, assuring personnel adhere to the policies, standards, norms, and procedures of Aviva Health.
• Translates the Board-approved strategic plan into annual operating plans with measurable objectives, timelines, assigned owners, and resource requirements;…