Veteran Case Manager

• Base Pay $23.31 / Hour
• Employee Type Non-Exempt Full Time
• Required Degree 2 Year Degree
• Travel 50%
• Manage Others No

The Veteran Case Manager’s primary purpose is to provide case management services to help homeless and unstably housed veteran’s access housing and become stable in their housing across Douglas County.

• Provide outreach services for homeless population including veterans and/or families.
• Interview homeless population including veterans and/or families of veterans coming to UCAN for services. Assess needs of homeless consumers, educate, explain and refer to community resources.
• Provide emergency services and provide pathways to securing eligibility and identification of service documents to access housing and other benefits as deemed appropriate. Follow-up with clients; which provides a supportive network to ensure stabilization and self-sufficiency.
• Interview applicants to ensure continued eligibility for services. Explain program, gather and verify information given and determine eligibility for services following guidelines of programs. Assist applicants in completion of applications. Process paperwork correctly and in a timely manner.
• Assist participants to assess their needs and develop a plan of both short-term and long-term goals and work plan to meet those needs.
• Evaluate progress from point of entry toward self-sufficiency and stabilization. Work with participants to help them develop the skills needed to assume responsibility for choices and progress. Assist participants in completion of applications for services.
• Provide assistance in acquiring safe, affordable and stable housing. Advocate and provide referrals to other programs and services.
• Provide training on money management, tenant rights and responsibilities, property care, maintenance, and other topics to support families in obtaining and maintaining stable housing.
• Remain aware of community resources; establish and maintain rapport with community partners and vendors. Provide housing information, community resource identification and referral, networking, linkages and advocacy to other community resources. Work with area landlords to establish partnerships.
• Provide follow-up services and a supportive network to encourage family stabilization and self-reliance.
• Collect data needed for completion of program reports. Enter data into the HMIS system. Maintain accurate files assuring all information is entered into the programs database in a timely fashion. Provide information and reports to Supervisor as scheduled or requested.
• Regular and consistent attendance is required.

• Associates degree in social services, education or related field OR four years progressively responsible work-related experience in human service delivery coordination OR satisfactory equivalent combination of experience and training upon screening.
• An equivalent combination or experience and education that demonstrates the required knowledge, skills and abilities required for the position will be considered in lieu of the outlined requirements.
• Considerable knowledge of community resources; considerable knowledge of and experience in empowering individuals, understanding of low income/homeless people and the causes of poverty and homelessness; reasonable knowledge of general office practices and procedures; reasonable knowledge of systematic filing and retrieval processes or systems; reasonable knowledge of word processing; reasonable knowledge of English composition, spelling, grammar and arithmetic; basic knowledge of general recordkeeping and bookkeeping processes.
• Skill in working with people in crisis; organizational skills; good record keeping skills. Entering data rapidly and accurately; use of office equipment which includes automated equipment and other copying equipment; organizational skills; use of spreadsheets, MS-Word, and other commonly used computer programs.
• Ability to communicate effectively in both oral and written forms; maintain confidentiality; make decisions independently in accordance with established policies, and use initiative and judgment in carrying out tasks and responsibilities; establish and maintain…