Health Related Social Specialist

• Base Pay $20.76 / Hour
• Employee Type Non-Exempt Part Time 20+
• Required Degree High school

Contact information

Description

The Health Related Social Needs Specialist is responsible for supporting members through the referral, intake, and eligibility process for HRSN services. This role focuses on addressing health-related social needs by assisting members with program applications, coordinating referrals and documentation, and providing administrative support for the HRSN team. The HRSN Specialist works closely with healthcare providers, landlords, community partners, and social service agencies to promote long‑term housing success and improved health outcome.

The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job‑related tasks to be completed when time permits. These duties are a representative example of position expectations. Actual duties assigned may vary and change depending on the business needs of the department and the agency.

• Serves as a point of contact for clients, landlords, and service providers to support housing stability and service coordination.
• Greet, engage, and assist clients in person, by phone, and electronically in a professional, respectful, and client‑centered manner.
• Communicate regularly with clients to explain HRSN program services, eligibility requirements, required documentation, application status, next steps, and service navigation.
• Support clients with applications by collecting, reviewing, and verifying documentation to determine eligibility and ensure all required information is complete.
• M anage incoming and outgoing referrals, ensuring timely follow‑up, coordination, and smooth transitions between service providers.
• Maintain accurate, complete, and compliant client records, including case notes, service documentation, referrals, and communication logs.
• Ensure timely and accurate data entry into program databases and systems in accordance with agency and funding requirements.
• Create client payment schedules based on CCO‑approved funding limits and program guidelines.
• Maintain up‑to‑date knowledge of program guidelines, eligibility rules, and funding requirements.
• Schedule, confirm, and document appointments to support intake and service delivery workflows.
• De‑escalate sensitive or high‑stress situations using trauma‑informed, culturally responsive practices.
• Maintain strict confidentiality of all client information in accordance with agency policies, funding requirements, and applicable laws.
• Provide administrative and operational support, including scheduling, documentation, and file management.
• Participate in staff meetings, trainings, quality assurance activities, and required compliance processes.
• Organize and participate in community outreach activities, events, and partner engagement efforts to support program awareness and client access.
• Communicate in a professional, respectful and courteous manner with all employees, clients, and others with whom we may work. Contribute to a successful work group and foster a team‑oriented culture through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas.
• Drive a company vehicle in the performance of duties. Driving will be required for travel to training facilities, events, community meetings, partner facilities and to perform other essential functions as needed.
• Complete designated job tasks, special projects and all other duties as assigned to meet team, department and agency goals while actively demonstrating accountability, high levels of employee engagement, and responsibility for achieving desired outcomes and measurable results.

Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.

• Knowledge of Health Related Social Needs (HRSN)…