Automotive Service Advisor

If you’re a mechanically-minded car enthusiast with stellar customer service skills and a passion for everything from daily drivers to custom builds, our shop seeks an automotive service advisor who loves greeting customers, assessing both maintenance and performance goals, and scheduling appointments for our capable technicians. In this role, you’ll use your product knowledge to consult on high-performance modifications, draft accurate cost estimates, and coordinate routine maintenance and necessary repairs.

Whether a customer needs a standard brake job or a specialized aftermarket upgrade, you'll be the bridge that ensures a top-tier experience. If you’re confident you’re the one we need to fill this promising position, apply now!

• Draft and review service contract coverage, warranty protections, cost estimates, work orders, and other documents for necessary repairs by service technicians
• Follow up after completed service appointments to ensure customers are satisfied with vehicle repairs
• Greet customers and assess their vehicle service needs
• Create accurate work orders, including detailed descriptions of customer concerns, required repairs, and recommended upgrades
• Utilize various resources, including local parts stores, wholesale distributors, online retailers, OEM dealerships, and salvage yards, to locate and procure parts
• Obtain customer authorization for repairs
• Communicate effectively with technicians to ensure the timely and accurate completion of work
• Provide regular updates to customers on the status of their vehicles
• Explain repairs and maintenance services to customers in a clear and understandable manner
• Prepare and present repair estimates to customers
• Process payments and deliver completed vehicles to customers
• Meet or exceed sales and customer satisfaction goals

• Excellent organizational, interpersonal, and communication skills are necessary
• Possess a valid, state-issued driver’s license and acceptable driving record
• Experience using Microsoft Excel, Word, and other basic computer programs is necessary
• A high school diploma or GED is required
• Work history should include a service advisor role or other employment related to automotive technology
• Proven experience as an Automotive Service Writer (minimum 2 years)
• Strong understanding of automotive systems and repair procedures
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously

$50,000 - $90,000 per year + Commission