Bank Teller - Rosedale, MD; RGR

Job Title:

Bank Teller – Rosedale, MD (RGR)

This role delivers full banking services at the branch, including depository accounts, lending products, and credit/debit card services. You provide friendly, accurate service while promoting products that help members achieve their financial goals.

• Provide professional, courteous, and timely customer service in a busy branch environment.
• Open, maintain, and service depository accounts (checking, savings, certificates, IRAs, revocable trust, and estate accounts), ensuring accuracy and compliance with branch procedures.
• Support members with lending products and card services by answering questions, processing basic requests, and referring complex needs to specialists.
• Handle cash transactions accurately, including deposits, withdrawals, payments, and check cashing, and balance the cash drawer at shift end.
• Perform data entry and administrative tasks related to account management and record keeping using banking systems and Microsoft Office applications.
• Engage members to understand their needs and recommend suitable products and services, supporting retail sales and cross‑selling efforts.
• Deliver difficult information with empathy and professionalism, especially when working with financially challenged clientele, and offer alternative solutions when possible.
• Collaborate with team members to maintain a supportive and communicative work environment and contribute to team engagement and morale.
• Adapt to changing priorities and branch needs, multitasking effectively in a fluctuating, mid‑volume branch setting.
• Participate in Saturday branch coverage as needed to support consistent service availability.
• Follow all branch security procedures and work with on‑site security personnel to maintain a safe environment for members and staff.

• Proven customer service experience in a service‑oriented or retail environment, focusing on member satisfaction.
• Cash handling experience with a high level of accuracy and attention to detail.
• Ability to manage account‑related tasks, including basic maintenance and administrative support.
• Strong communication skills with the ability to deliver difficult information professionally and offer alternative solutions.
• Comfort working directly with customers face‑to‑face, including in challenging demographic or financial situations.
• Ability to multitask and remain composed under pressure in a busy branch environment.
• Team‑oriented mindset with experience working effectively as part of a collaborative group.
• Proficiency with data entry and basic computer applications, including Microsoft Office.
• Self‑starter with confidence to initiate conversations and engage members proactively.
• Comfort with change and ability to adapt to evolving processes, priorities, and branch needs.

• Previous banking or financial services experience is a plus but not required; strong service industry experience is highly valued.
• Experience in retail sales or customer‑facing roles with cross‑selling or upselling products and services.
• Experience working with financially challenged clientele or in communities with diverse financial needs.
• Interest in leading team engagement activities, such as organizing informal team‑building interactions.
• Familiarity with basic finance or banking concepts, even if gained through prior non‑banking roles.

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off / leave (PTO, Vacation or Sick Leave)

Contract to Hire position based in Rosedale, MD.

$21.82 – $21.82/hr

Full‑time, on‑site position during standard branch hours, Monday through Friday (approximately 8:30 a.m. to 5:45 p.m.) and Saturdays as needed. The branch operates as a mid‑volume environment with secure conditions and on‑site guard, requiring a neat, professional appearance.

After becoming permanent, the schedule may transition to a rotational schedule that includes more Saturdays.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.