Member Service Representative (Full-Time) - Rosedale

Member Service Representative (Full-Time) - Rosedale

Rosedale, MD, United States (On-site)

To provide members and prospective members the full range of financial products and services while demonstrating advanced job knowledge and service skills. The MSR III operates with minimal supervision, performs complex banking functions, and enhances member interactions by providing education on available service channels and engaging in financial discussions. Provide assistance/training to lower-level team members.

• Counsel members on financial wellness, identifying opportunities to deepen relationships
• Assist members with submitting consumer loan applications
• Analyze, research, and resolve complex account discrepancies and member concerns
• Identify and mitigate potential fraud or suspicious account activity
• Initiate fee adjustments or service accommodations within defined authority limits
• Inform and guide members on available service channels, emphasizing convenient self-service solutions to enhance their banking experience
• Comply with all federal regulations and institutional policies related to financial services
• Support operational efficiency by minimizing errors and adhering to quality control measures
• Process complex transactions, including large cash withdrawals, loan payoffs, and certificate redemptions
• Ensure accurate and compliant handling of cash, negotiable instruments, and transactions
• May conduct external financial outreach, participating in local events and educational presentations
• May serve as a branch specialist in an area such as IRAs, Financial Health Presentation Specialist, or mortgage
• May assist with branch vault procedures, including opening, closing, and balancing
• May serve as a Branch Office and/or ATM vault custodian
• Perform other duties as assigned

• Advanced skill building effective relationships through rapport, trust, diplomacy, and tact
• Advanced research, analytical, and problem-solving skills
• Advanced skill working independently and in a team environment
• Advanced skill maintaining composure in a high-production and changing environment
• Advanced knowledge of deposit and loan products, services, and operational procedures
• Advanced skill navigating multiple systems efficiently and adapt to evolving technologies
• Advanced skill exercising sound judgment and make informed decisions
• Advanced skill embracing and supporting change initiatives in a dynamic and continuously evolving environment
• Advanced verbal and written communication skills to engage with members and colleagues

• Significant experience in financial services, retail banking, or a credit union environment

• Available Monday
  - Saturday, hours based on business needs.

• 6417 Petrie Way Road Baltimore, Maryland 21237
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful:
Make our mission your passion.

• FORTUNE
  100 Best Companies to Work For® 2026
• Yello and Way Up Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace
  - America's Top Most Loved Workplaces® 2025
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 Ripple Match Campus Forward Award Winner for Overall Excellence
• Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation,…