Office Manager

WAREHOUSE OFFICE & OPERATIONS MANAGER - $60K–$70K/YEAR

Location: Rosedale, Maryland

Employment Type: Full-Time, On-Site

Work Setting: Operational sales office with an attached warehouse

We are seeking an experienced Office Manager to oversee sales operations, customer service, order processing, fulfillment coordination, and general office operations at an active operational site with an attached warehouse. The Office Manager will serve as a key connection between the office, sales, customer service, warehouse, and management teams. This position will ensure customer orders are processed accurately and efficiently from receipt through fulfillment, customer pickup, or delivery.

The ideal candidate will have recent, stable, and progressively responsible experience in a structured business environment, preferably in food wholesale, food distribution, logistics, supply chain, or another order-driven industry.

• Oversee daily customer service, sales support, order entry, order processing, scheduling, and fulfillment coordination.
• Ensure customer orders are entered accurately and communicated clearly to the warehouse.
• Coordinate order priorities, customer pickups, delivery schedules, inventory availability, and special customer requirements.
• Monitor open orders, backorders, order changes, service issues, and customer complaints through resolution.
• Support the sales team with order status, inventory information, pricing documentation, account information, and operational follow-up.
• Monitor order accuracy, response times, customer service quality, and other operational performance measures.
• Train, supervise, and support employees responsible for customer service, order processing, scheduling, and administrative functions.

• Oversee daily office operations and maintain efficient, organized, and professional workflows.
• Assign responsibilities, establish priorities, coordinate employee schedules, and ensure adequate office coverage.
• Monitor employee performance and provide instruction, coaching, training, and operational support.
• Develop and maintain standard operating procedures, training materials, schedules, checklists, reports, and internal records.
• Ensure accurate data entry, documentation, recordkeeping, and timely reporting.
• Organize and maintain operational records and shared documents using Microsoft 365 and Google Workspace.
• Maintain consistent file organization, document retention, access permissions, and version control.
• Coordinate with HR and management regarding staffing, onboarding, training, performance concerns, and operational needs.
• Support implementation of company policies, procedures, business systems, and management initiatives.
• Promote accountability, teamwork, professionalism, and continuous process improvement.
• Maintain confidentiality of employee, customer, pricing, financial, and business information.

• Serve as the primary communication link between the sales office and attached warehouse.
• Coordinate daily communication regarding order volume, fulfillment priorities, inventory availability, customer pickups, delivery requirements, and special handling instructions.
• Ensure order details, revisions, cancellations, and special instructions are communicated before fulfillment.
• Work with warehouse leadership to resolve inventory discrepancies, order errors, damaged or missing products, delayed orders, and fulfillment concerns.
• Establish clear handoff, escalation, and follow-up procedures between office and warehouse personnel.
• Conduct or coordinate regular operational meetings to review priorities, workflow concerns, and unresolved…