Branch Manager Job Rosedale area,Maryland USA,Management

Job Title:

Branch Manager

FLSA Status:
Exempt

Reports To:

Regional Operations Manager

Position Summary:

Working under the direction of the Regional Operations Manager, the Branch Manager is responsible for the overall branch management, branch profitability and customer experience in the local market. A Branch Manager is a role model and leader and must direct the daily work of the inside sales, administrative and distribution staff, solve problems, make informed decisions, and manage the workforce and their time wisely in order to achieve maximum results.

Subordinate

Summary:

Manages Lead and Counter Sales Associates, Warehouse Staff, and Delivery Driver(s).

Team Management

Establishes, communicates, and models performance expectations for all branch team members. Institutes goals for branch performance and encourages employees to create self-set goals.

Ensures performance expectations are met by monitoring reports, gathering feedback from customers, and observing performance. Works with employees to facilitate attainment of self-set goals.

Holds employees accountable for branch and self-set goals. Performs formal periodic staff reviews. Provides routine informal feedback to manage employee performance. Takes corrective action as necessary and rewards employees when appropriate. Regularly holds individual performance discussions (i.e. “One-On-Ones”) with direct reports.

Ensures team members are up-to-date and knowledgeable regarding branch operations and the company as a whole by holding regular meetings, and continually providing information and status reports.

Participates in the hiring, recruiting and interview processes to identify qualified candidates within established processes and guidelines.

Ensures team members have the knowledge and skills needed to perform their jobs by providing regular training. Provides learning opportunities to develop employees for promotion.

Ensures adequate staffing levels to meet business needs by establishing working schedules, approving vacation, and cross-training employees to fill in when needed. Reviews appropriate staffing levels with management to optimize productivity.

Maintains a neat, tidy, and safe working environment; communicating safety rules; observing and coaching employees in complying with safety rules; removing safety obstacles; complying with all governmental regulations including OSHA, Worker’s Compensation, Fire, and SDS; and ensuring all equipment is maintained and operated in a safe manner including the training and certifications of employees designated to operate equipment.

Ensures compliance at the branch level with all company employment policies, and applicable state and federal employment laws.

Maintains accurate and up-to-date financial records, branch operational records, documentation, and employee performance files.

Business Management and Financial Success

Establishes sales, profitability, and operational goals for the branch in conjunction with management. Develops plans and budgets to meet goals. Regularly monitors performance against goals and takes corrective action where necessary.

Provides feedback about market level pricing to management. Manages local discounting and quoting within company guidelines.

Manages branch inventory to ensure security, accuracy, and ability to meet customer product requirements. Ensures cycle counting program is implemented per established procedures.

Manages regular, seasonal, and ad hoc inventory purchasing for the branch.

Oversees timely and cost-effective handling of customer product returns, warranty processing, freight damage and labor claims, balancing customer requests with company guidelines and procedures.

Oversees warehouse and delivery operations, including receiving, labeling, put-away and order fulfillment. Monitors delivery schedules to ensure accurate, on-time delivery of orders.

Ensures the security and proper maintenance of all branch property, equipment, and other assets by managing security procedures, and implementing a regular schedule of equipment maintenance.

Rigorous control of branch operational costs, including labor, supplies, freight, utilities, etc. to ensure overall branch…