Billing and Collections Supervisor

Exam Works is looking for a Billing and Collections Supervisor to join our team!

The Billing and Collections Supervisor assists in the daily oversight of all company billing and collections and provides leadership and direction as needed. This position monitors aging accounts and ensures that all collection activity is handled professionally, timely, and in accordance with all company policies and procedures and state and federal guidelines.

This is a full-time Monday to Friday role from 8am-5pm. This is an onsite position located at the Roseland NJ office.

ESSENTIAL JOB FUNCTIONS Oversee the department staff and ensure the systematic, accurate, and timely processing of all invoices and monthly billing reports.

Provide administrative oversight and direct supervision of billing and collections staff. Prioritize and supervise the daily workload to ensure equitable distribution of work is maintained.

Ensure all invoicing is billed daily and in accordance with company practices and client contract agreements. As necessary, perform any follow-up on provider bills not received in a timely manner to decrease invoicing delays.

Maintain systematic review of all aging accounts over 30 days and ensure department contact with clients regarding the collection of outstanding accounts.

Identify and investigate any invoice problems or discrepancies and if necessary, make additional contact with clients for the collection of outstanding invoices.

Research and respond to inquiries from clients regarding payment issues, and invoice inquiries.

Reports any unresolved disputes with clients or vendors to upper management for resolution.

Maintain files on all pertinent billing and accounting information.

When necessary, report any unresolved disputes with customers to the department manager for resolution.

Prepare and provide various information as requested for audit.

Ensure the confidentiality and security of all financial files.

Perform a variety of clerical duties including, but not limited to, answering telephone inquiries, taking messages, filing, scanning and photocopying.

Perform other duties as assigned.

ESSENTIAL

SUPERVISORY RESPONSIBILITIES Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.

Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.

Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.

Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed.

Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees

In conjunction with management, creating and implementing plan to meet department’s goals and metrics based on workload and client needs.

Communicating change effectively and supporting those affected by change.

Supervising insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management.

Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management.

Actively participating and successfully conducting annual performance evaluations

Education and/or Experience High school diploma or equivalent required.

A minimum of two years on the job experience in accounts receivable and/or collections preferred.

Knowledge of Independent Medical Examinations (IME's) is required.

QUALIFICATIONS Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, decimals, fractions, hours & minutes, and possess the ability to compute rates and percentages.

Must be knowledgeable in multiple software programs, including, but not limited to, Great Plains, Microsoft Word, Outlook, Excel, and the Internet.

Ability to follow instructions and respond to managements’ directions accurately.

Demonstrate a high level of accuracy in preparing and entering financial information. Look for ways to…