Billing Coordinator (Law Firm Experience

We are conducting a search for a motivated Billing Coordinator with at least 3 years of hands‑on experience in billing, collections, or account management. The ideal candidate is comfortable with complex accounting analysis and has prior experience in a law firm

• The ideal candidate will ensure proper and accurate client billing in the life cycle of the firm’s revenue management.
• The individual in this role handles routine client billing and less complex client matter portfolios.
• The individual develops strong collaborative relationships with attorneys throughout the full cycle of client billing.
• Excellent client services and satisfaction are required in all areas of the position.
• Responsible for the billing cycle for designated portfolios of client matters.
• Establishes, fosters, and maintains professional and collaborative relationships with attorneys, business services personnel, and clients to ensure compliance with both attorney and client specifications; supports all billing processes from engagement to bill posting with tact and diplomacy.
• Understands outside counsel guidelines and client agreed rates and ensures accurate preparation of bills.
• Prepare work in process prebills and bills according to alternative fee arrangements with accuracy; ensures fee arrangement is in line with the client’s outside counsel guidelines, monitors fee caps, tier discounts and matter budgets; escalates where potential issues might occur (delayed billings, exceeding fee cap, etc.).
• Coordinates prebill to final bill process; ensures that the Billing Partner receive accurate prebills and that they return their prebills in a timely manner.
• Submits finalized bills/eBills in appropriate template format, adhering to attorney and client specifications.
• Sends final bills to the client using Bill Blast and posts bills in financial system.
• Collaborates with the eBilling coordinator regarding new client and matter eBilling set‑ups.
• Collaborates with Billing Compliance team to update appropriate fields of client information, according to client billing guidelines.
• Takes accountability for successful submission and troubleshooting issues.
• Communicates directly with partners, their assistants and clients as requested, including following‑up on ebilling revision and contacting clients as needed.
• Concisely communicates arrangements with Billing Partners and clients regarding their matters; provides clients with requested information on any special billing.
• Responds to all inquiries relating to same in a timely manner.
• Responds to inquiries relating to billing and payment information; recommends or assists with solutions to billing issues; with assistance and guidance prepares ad hoc reports upon request.
• Establishes effective back‑up support processes (cross‑training and knowledge transfer) to ensure seamless support for all portfolio matters; ensures adequate coverage when out of the office; communicates to co‑workers and attorneys ahead of scheduled PTO.
• Participates in continuous improvement of processes for own portfolio and for the Revenue group as a whole; offers suggestions and seeks guidance to solve issues.
• Other duties as assigned.

• Bachelor’s degree in Accounting, Finance or Business discipline preferred.
• Minimum three years dedicated specialized billing, collections or account management experience required.
• Hands‑on experience performing complex accounting analysis.
• Law Firm or professional services background preferred.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with lawyers, business services employees, and peers.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects with minimal supervision.
• Experience working independently, within cross‑functional teams, in a collaborative, professional environment.
• Ability to meet deadlines and work well under pressure.
• Ability to prepare accurate and detailed work product.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Law firm accounting software experience, such as Aderant, is preferred.
• Basic accounting and math skills to perform billing and…