WorkForce Software, Senior Client Success Manager

Senior Client Success Manager

Work Force Software, an ADP company, is hiring a Senior Client Success Manager. The role focuses on driving client success and retention for our global enterprise clients.

• Own the success of clients, acting as a strategic partner and driving measurable customer outcomes.
• Own end‑to‑end customer lifecycle from onboarding through renewal, defining success plans, establishing KPIs, and ensuring accountability.
• Oversee SLAs, product adoption, client satisfaction, and root‑cause analyses to maintain strong account performance.
• Identify and support expansion opportunities while strengthening retention strategies in partnership with Sales.
• Work closely with Product, Support, Services, and Sales teams to deliver seamless experiences and continuous improvement.
• Lead client communications, including escalations, to ensure timely resolution and positive outcomes.

• 8+ years of experience in client success, account management, or relationship management.
• 3–5+ years of experience in HCM, preferably Workforce Management or Time & Attendance solutions.
• Strong business acumen with the ability to connect client goals to outcomes.
• Experience managing complex, enterprise‑level client relationships.
• Strong communication skills, able to engage executive stakeholders.
• Analytical and problem‑solving skills with a proactive mindset.
• Ability to travel 10–15% and occasional international travel.
• Flexible hybrid model: 3 days per week in the office.

• Experience in program or project management.
• Familiarity with Salesforce or similar CRM platforms.
• Experience working cross‑functionally across Sales, Product, Support, and Services.
• Exposure to workforce technology or SaaS environments.

A college degree is valued but not required. Relevant experience may include military service that demonstrates teamwork, adaptability, and organizational skills.

Base salary range: $74,100.00 – $ per year, depending on location, skills, and experience. Additional compensation may include bonus, equity, or commissions. Benefits include Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑ and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of protected characteristics. Hiring decisions are based upon ADP’s operating needs and applicant merit, including qualifications, experience, ability, availability, cooperation, and job performance.