Director Strategy, Operations & Transformation

ADP is hiring a Director, Strategy, Operations & Transformation

In this high-impact role, you will serve as a trusted partner to our executive leadership team, driving strategic initiatives, streamlining operations, and ensuring alignment across ADP’s global product portfolio. This is a unique opportunity to work at the intersection of strategy and execution, shaping how we plan, prioritize, and operate at scale.

ADP’s GPT organization is the engine of ADP’s digital and innovation agenda. GPT brings together three core pillars:

• Product Excellence including Product Management, Product Development, and AI
• Technology Excellence including Enterprise Technology, Platforms, Architecture, and Infrastructure
• Breakthrough Innovation including Data Solutions, Ventures, Innovation Labs, and Marketplace

Together, these groups define how ADP imagines, builds, operates, and evolves the products and platforms used by millions of clients and workers worldwide.

The SOT organization sits at the center of GPT’s operating model and serves as the connective tissue across its diverse portfolio. Our mission is to shape GPT’s long-term strategic direction, strengthen operational excellence, accelerate execution velocity, and lead enterprise-level transformation initiatives that reinforce ADP’s digital edge.

We partner across Product, Technology, and Breakthrough Innovation to align strategy with delivery, simplify how work gets done, improve transparency, reduce friction, and enable GPT to build faster and innovate more consistently.

The SOT group works closely with GPT Executive Leadership, Corporate Strategy, Finance, Product, Engineering, Data Solutions, Innovation Labs, Ventures, and Marketplace teams to:

• Define GPT’s multi-year strategic ambition and annual priorities
• Lead GPT-wide strategic initiatives and transformation programs
• Improve operational clarity, efficiency, transparency, and execution discipline
• Prepare and manage updates for the Executive Committee (XCOM) and ADP Board of Directors
• Partner to drive and help orchestrate the annual GPT Product Planning process and cycle
• Craft and shape key executive leadership presentations and updates and communicate the GPT vision and story
• Enable data-driven decision-making through insights, KPIs, analytics, and performance frameworks
• Build governance systems, operating rhythms, and execution mechanisms that scale across GPT
• Support the enhancement of existing products and the pursuit of new growth through innovation, partnerships, and ventures activity
• Partner with colleagues across GPT and overall ADP to generate insights and improve cross-functional collaboration

Every member of the Strategy, Operations and Transformation group plays a pivotal role in helping GPT and ADP simplify, accelerate, and lead.

The Director is a strategic operator within GPT’s SOT group, responsible for supporting GPT’s long-term strategy, leading key work streams, and driving operational improvements. This role works cross-functionally to analyze complex challenges, develop actionable insights, and deliver programs that enhance efficiency, alignment, and execution quality.

• Support development and execution of GPT’s multi-year strategy and annual priorities.
• Conduct market, competitive, and internal performance research and analysis.
• Develop executive-ready insights, narratives, and presentations.
• Contribute to shaping GPT’s future‑of‑work vision and strategic direction.

• Lead work streams within GPT-wide strategic initiatives and transformation programs.
• Manage project scopes, milestones, KPIs, and delivery plans.
• Identify operational challenges and propose structured solutions.
• Facilitate cross‑functional alignment and ensure successful implementation.

• Improve operating rhythms, reporting, and decision‑making processes.
• Build dashboards, KPIs, scorecards, and operational insights for leadership.
• Identify inefficiencies and recommend workflow and process improvements.
• Strengthen coordination across Product, Technology, Data…