Senior Director, Head of Marketing Operations

About This Role

ADP is hiring a Senior Director, Head of Marketing Operations. The Senior Director, Head of Marketing Operations serves as a highly strategic, operational, and creative partner to the Chief Marketing Officer. This role operates at the center of the marketing organization, driving execution against critical priorities, shaping executive-level communications, and ensuring alignment across senior leadership. This is a high-intensity, high-visibility role designed for an exceptional, high-potential leader who aspires to become a future CMO.

The ideal candidate brings intellectual rigor, creative storytelling capability, and relentless drive, with the resilience and grit required to operate in a fast-paced, demanding executive environment.

• Act as a strategic thought partner to the CMO, supporting decision-making, prioritization, and execution of key initiatives
• Lead a global marketing transformation in partnership with the CMO
• Serve as an extension of the CMO in day-to-day operations, maintaining alignment across marketing, executive leadership (XCOM), and cross-functional stakeholders
• Lead the development of high-impact executive presentations (e.g., board updates, town halls, XCOM meetings), ensuring compelling storytelling and visual excellence
• Translate complex business concepts into clear, persuasive, and creative narratives
• Drive preparation and orchestration of meetings, including agendas, briefing materials, and follow-ups
• Identify and solve problems proactively, anticipating needs in a dynamic and fast-moving environment
• Partner closely with marketing leadership to track progress against strategic objectives and ensure accountability
• Lead or support special projects, strategic analyses, and transformation initiatives as needed
• Bring a consulting-style approach to structured problem solving, synthesis, and communication
• Maintain a high level of discretion and professionalism in handling confidential and sensitive information
• High expectation of sound judgment, EQ, and the ability to operate within nuance and standard operating procedures

• Strategic Execution
  - Initiative completion 100%
• Organizational alignment to goal - 100%
• Culture - Team enablement +5-10%
• Effectiveness and Operational Excellence
  - Increase executive strategic time by 20%
• Stakeholder management - 4.5/5

Education & Experience

• Bachelor’s degree required; advanced degree preferred
• 8-10 years of experience in consulting (e.g., Bain, BCG, McKinsey) and/or top-tier corporate strategy, marketing, or chief of staff roles
• Proven experience supporting senior executives or C-level leaders

• Exceptional intellectual horsepower – highly analytical, structured thinker with strong business acumen
• Creative excellence – ability to produce best-in-class presentations combining strategy, storytelling, and visual design
• Executive presence – confidence and maturity to operate alongside senior leadership
• Relentless work ethic – thrives in a high-demand environment with extended hours and shifting priorities
• Resilience and grit – demonstrates determination, adaptability, and stamina under pressure
• Communication mastery – outstanding written and verbal communication skills
• Bias for action – self-starter who anticipates needs and executes with urgency
• Highly organized and detail-oriented with the ability to manage multiple priorities simultaneously
• Collaborative and influential – able to build trust across all levels of the organization

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits:
Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $ - USD $ / Year*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.