Client Technical Support Consultant III

Description

ADP, Inc. is hiring a Client Technical Support Consultant III in our Roseland, New Jersey location.

* Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?

* Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you! Ready to design what's next?

To thrive in this career, you'll need to be enthusiastic, eager to learn, and take on stretch assignments. You strive to learn new technologies and find ways to incorporate what you learn into building your results. You'll be curious, persistent, and at times persuasive.

As part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun.

WHAT YOU'LL DO:

* Build Teams that thrive. As an experienced leader, you want everyone to shine. You are constantly looking for ways to share your knowledge, motivate others, and keep everyone engaged and productive.

* Learning. You're always learning new technologies and processes with tools and other training courses, conferences ADP offers, and operating with a "learn as you go" approach with a willingness to figure out new ways of doing things.

* Create Results. You're proactive and hands-on. When you see a potential issue, you never leave things hanging and unfinished. When you and your team deliver a finished product, it's as polished as you could make it.

* Continuous Learning. You will actively collaborate with other associates to share ideas or show what you've learned. You are eager to learn, keep up with ever-changing technologies, and maintain the ability to create the best tools for our clients.

* Variety of work. There is no typical day. You could be checking in with a team in India one minute, meeting with leadership to review initiatives for the coming quarter later and tomorrow handling a few ad hoc requests from your peers in other departments.

* Influence and inspire confidence. You are comfortable presenting to senior leaders, product owners, and peers with a compelling voice that you demonstrate through executive presence, leading change, and creating clear executive-level communications on milestone achievements.

* Challenges. Inevitable challenges will arise, and we'll rely on you to look for a solution.

* Responsibilities. Responsible to provide 2nd level post-live issue resolution within Service Level Agreement time frames including investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Prepare functional specifications and change control requests, including design and configuration details. Test and document change control requests. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions.

Deliver effective client communications and ticket management/resolution via CRM. Work with Global View Product Manager on items that are not currently part of the client's current range. Ensure payroll specialists are applying consistent methodologies and meeting Global View's service level agreement. Review and define Global View payroll methodologies or processes and ensure payroll specialists follow Global View's requirements. Liaise with Service Delivery Coordinators / Account Management.

Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application. Identify and test SAP Note application as Advanced Correction. Create and send Customer messages to SAP to request support and corrections. Oversee root cause analysis (RCAs) for highly escalated issues and provide best practices in deploying processes across multiple teams.

TO SUCCEED IN THIS ROLE:

* Education and Qualifications/Skills and Competencies. Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field of study plus five (5) years of related experience required. The company will also accept a Master's degree and three (3) years of related experience. Will accept a three-year degree or a combination of degrees or diplomas as meeting the Bachelor's degree requirement.

Telecommuting Permitted.

* Work Experience. Two (2) years of experience must include: SAP HCM; SAP Development;
Personnel Administration (PA); US payroll;
Organizational Management (OM);
Time Management (TM); SF Integration with HCM; WD Integration with HCM;
Resolving customer end-users CRM inquiries and escalated issue tickets; XML;
Oracle Integration with HCM; ABAP code for HCM; SFTP File transmission;
General Ledger HCM Postings; and Year End Interface Activities/Compliance Integration.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

* Have courageous team collaboration. Courage comes from how associates are…