Helpdesk Technician
Job in
Roseland, Essex County, New Jersey, 07068, USA
Listed on 2026-07-05
Listing for:
ManpowerGroup Global, Inc.
Full Time
position Listed on 2026-07-05
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Desktop Support
Job Description & How to Apply Below
Deskside Services Technician- 95k On- site NYC
The ideal candidate will be instrumental in setting up and repairing technology within the firm, with a focus on troubleshooting laptops, printers, scanners, phones, and related hardware. Additionally, this role will provide support for conferences, events, and meetings, utilizing Zoom Rooms, Zoom Phone, and advanced AV technology.
EssentialJob Requirements
- Troubleshoot and diagnose hardware and software issues on Microsoft Surface laptops.
- Deploy and set up IT equipment such as PCs, printers, and telephones.
- Demonstrate expertise in Zoom Rooms, Zoom Phone, and AV troubleshooting.
- Establish and manage video conferencing sessions, including Zoom meetings and Zoom Rooms.
- Provide audio/video support during events, meetings, and conferences, ensuring high-quality presentations and interactions.
- Collaborate with the Help Desk and technical staff to identify and resolve desktop environment issues.
- Track the status of issues and repairs, maintaining clear communication with users.
- Offer training and assistance to staff on audio/video technology and usage.
- Two-year degree from a college or technical school or equivalent job-related experience preferred.
- Proficient understanding of audio/video conferencing technologies.
- Experience and understanding of the Zoom platform, including Zoom Meetings, Zoom Phone, Zoom Rooms, and other Zoom modules.
- Strong understanding of Windows 10/11 and Microsoft 365 environments.
- Professional representation of the firm in various situations, interacting effectively with staff and external resources.
New York, NY
Schedule:
Full-time, Monday – Friday in-office presence, 9:30 AM – 5:30 PM
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